All Ocado articles
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NewsOcado struggling with new customer backlog despite capacity increase
Ocado’s chief financial officer has defended the retailer’s response to growing demand for its service, despite saying it was “barely scratching the surface” with regards to its backlog of new customers.
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News
Eat Out to Help Out scheme wipes £155m off supermarket sales
Shoppers spent £155m less in supermarkets last month as they returned to restaurants, pubs and cafes during the Eat Out to Help Out scheme.
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News
Ocado sales rise as M&S partnership goes live
Ocado has posted an increase in quarterly sales and hailed a “positive” start to its joint venture with Marks Spencer.
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News
Ocado traffic surges in first week of Marks & Spencer partnership
Traffic to Ocado’s website surged to its highest level since April in the first week of its joint venture with Marks Spencer.
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News
Ocado pauses staff deliveries to focus on clearing M&S backlog
Pureplay grocer Ocado has paused all deliveries to staff members as it seeks to clear a backlog of customer orders after its switchover to Marks Spencer products.
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News
Ocado apologises for cancelled orders on first day of M&S switch
Ocado has offered “sincere apologies” after the first day of its switchover to stocking Marks Spencer products was marred by complaints from angry customers about orders being cancelled.
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News
M&S and Ocado joint venture goes live
The joint venture between Marks Spencer and Ocado has gone live, with the two retailers pledging to expand capacity by 40% by the end of next year.
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Video
Face time: M&S food chief Stuart Machin on launch of Ocado joint venture
On a landmark day for Marks Spencer, as its partnership with Ocado goes live, the retailer’s food boss Stuart Machin speaks to Retail Week about the significance of the launch and its changing food business.
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News
Waitrose launches tie-up with Deliveroo as it embarks on future without Ocado
Waitrose has announced a partnership with Deliveroo as it prepares its ecommerce arm for life without Ocado.
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News
Ocado finance boss Duncan Tatton-Brown steps down
Ocado’s chief financial officer Duncan Tatton-Brown is retiring from his role after eight years with the group.
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Opinion
‘Avocados at dawn as M&S and Waitrose prepare for clash after Ocado switchover’
In just over a week’s time, a venture that Marks Spencer hopes will be transformational goes live – its tie-up with online grocer Ocado, bringing its food range online for the first time.
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Analysis
The economics of ecommerce: Counting the costs of trading online
As countries went into lockdown when the Covid-19 pandemic hit, ecommerce was the sole channel still open to retailers of products deemed non-essential.
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News
Ocado Solutions set to build first Aeon warehouse in Japan
Ocado Solutions, a subsidiary of Ocado, has partnered with Japanese shopping centre giant Aeon to build the country’s first customer fulfilment centre.
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News
Marks & Spencer and Waitrose square up ahead of Ocado switchover
Marks Spencer and rival Waitrose have both launched marketing initiatives to draw customers as their relationship with Ocado changes.
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News
Marks & Spencer showcases food range on Ocado ahead of online launch
Marks Spencer has put its full food range on show on Ocado’s website as they prepare for the formal launch of their partnership next month.
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Analysis
Analysis: Has Ocado’s ecommerce promise failed to deliver during coronavirus?
With the ongoing coronavirus pandemic totally reshaping the way people shop for groceries and pushing hundreds of thousands of consumers online, how has the UK’s only pureplay grocer really fared in lockdown?
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News
Ocado investments hit half-year profits as sales jump
Ocado’s half-year profits have declined, as chief executive Tim Steiner plans to invest more in innovation “taking advantage of a scale of opportunity that we have never seen before” in online grocery.
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News
Ocado capacity constraints will limit M&S customer adoption, Norman cautions
Marks Spencer customers hoping to shop with Ocado when the pair’s joint venture goes fully live in September may not be able to, M S chair Archie Norman has cautioned.
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Opinion
Opinion: Why have retailers become entrepreneurs all of a sudden?
Almost every day there’s another story on Retail Week about a retailer doing things in an entrepreneurial way. But where were all these entrepreneurs before the start of this pandemic?
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Analysis
In numbers: How coronavirus transformed grocery retail in three months
Kantar’s latest grocery figures paint a full picture of a three-month period that has rapidly changed the face of food retailing. Retail Week analyses some of the key lessons from lockdown for the grocery sector.
