More online retail – Page 205
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Analysis
Online mystery shop: Signed sealed and delivered
In the current climate the battle for online market share is tougher than ever, so how are retailers’ sites performing in the crucial run-up to Christmas? Charlotte Hardie puts a selection to the test.
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OpinionMultichannel needn’t mean every channel
Ordering by phone is a habit. Amazon killed it for books and CDs. Should clothing and general merchandise be any different?
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Analysis
Multichannel: Channel hopping
As consumers increasingly shop across more than one channel, retailers need to ensure they provide a multichannel service that meets their changing demands. Joanna Perry reports.
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Opinion
Dancing to a digital tune
Since Apple turned the music retail business on its head with the launch of the iPod and iTunes online music store, it has rather set the pace of change in the industry.
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Analysis
Family affair
With his technology nous, Scott Weavers-Wright makes the ongoing development of niche multichannel retailer Kiddicare look like child’s play. Joanna Perry visits his new superstore.
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Analysis
Up close and personal
Asos wants to tailor its communications to different customers. Marketing boss Hash Ladha tells Joanna Perry how a customer relationship management system will help it meet its aims
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Analysis
The message is clear
Consumers are not yet using their mobile phones to do all their shopping, as some forecast, but retailers are still finding them a powerful tool. Joanna Perry investigates
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Analysis
Fast retailing
Aggressive international expansion was causing headaches for Comptoir des Cotonniers IT director Marc Bernhard. The solution? An EPoS system that could integrate easily and be delivered and managed remotely. Joanna Perry reports
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AnalysisCode cracker: Lack of post code system hampers home shopping in Ireland
Home shopping and internet retailing have failed to achieve their potential in Ireland. And there is one very good reason why: aside from Greece, Ireland is the only European member state that does not have an established postal code system, which means that offering a home delivery service is proving an extremely complex and often expensive challenge.
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AnalysisAmazon’s Brian McBride: The king of the jungle
As it approaches 10 years in the UK, Amazon still strikes fear into rivals. Lisa Berwin meets Amazon UK chief Brian McBride and finds out about the e-tailer’s plans for further UK expansion
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AnalysisPower to the people
Everyone’s a potential critic online. So how can you harness their views for the good of your brand? Joanna Perry investigates
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Analysis
Fashion follower
Sarah Curran was confident her fashion e-tail business My-Wardrobe could work from the word go. She tells Charlotte Dennis-Jones why
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AnalysisSchuh’s sure-footed approach to multichannel retail
About 3.5 million pairs of shoes are sold by Schuh each year, but its biggest store is not on the high street, it’s on the internet. In a rare interview, managing director Colin Temple tells Eric Musgrave how Schuh’s multichannel approach has helped it buck the shoe sector gloom
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Opinion
Online, the fashion frontier
So, JD Sports has been voted the retailer with the worst customer service on the high street followed closely by another sportswear retailer, JJB.
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Opinion
Welcome to the new world disorder
Last weekend I stumbled across a photographic exhibition called Shutting Up Shop at the National Portrait Gallery.
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AnalysisHome shopping sector at home with consumer credit
Credit crunch? What credit crunch? As the consumer debt squeeze takes its toll on the UK retail industry, the home shopping sector is continuing to reap the benefits of credit.
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AnalysisPromises, promises: retailers fulfilling pre-Christmas online orders
Fulfilling online orders placed just days before Christmas sounds like a nightmare but, as Charlotte Dennis-Jones discovers, plenty of retailers believe that it can be done
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Analysis
A complete service
The potential for multiple channels has meant that retailers have had to rethink their customer service strategies. Joanna Perry discovers how the right technology can help
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Analysis
Net effect for Mosaic
Mosaic has completed its mission to get all its brands online by the end of this year. And, as Joanna Perry finds out, the latest additions are all set for the Christmas period
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Analysis
The platform for growth
As e-commerce matures, can retailers gain an edge by developing their own web site, or are they better off with a service provider? Joanna Perry reports