More online retail – Page 204
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Opinion
Retailers get channel hopping
More than a decade on from when the internet first began to have an impact on retailers’ businesses, the majority of the UK’s biggest and best retailers now have a multichannel presence.
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AnalysisConsumer choice is changing multichannel retail
In just a few years consumer power has encouraged retailers to set up multiple selling platforms and offer cross-channel services. Joanna Perry examines how far multichannel has come
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AnalysisChoice channels: Seeing channels as complementary and not competing
For retailers to become truly multichannel they need to ensure that both customers and staff see their different sales channels as complementary and not competing, argues Liz Morrell
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AnalysisNew technology improving multichannel retailers’ delivery service
Poor delivery experiences are still one of customers’ biggest gripes. However, advances in technology and services are making the process run a lot smoother.
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Analysis
Dotcom incorporated: Integrating the e-tail business
Most retailers launch e-tail operations as standalone departments, but some argue they need to be better integrated with the business. Liz Morrell assesses the benefits
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AnalysisCustomer Service: Attention to e-tail
Retailers’ websites are increasingly offering consumers advice before they buy. But how good are retailers at replicating in-store product advice online? Joanna Perry finds out
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OpinionVideo and mobile will be must-haves for online retail
At yesterday’s Retail Week E-commerce Summit, Martha Lane Fox spoke enthusiastically about the role technology can play in a retail business.
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Analysis
Video: Martha Lane Fox at the Retail Week E-Commerce Summit
Retailers gathered at the Retail Week E-commerce Summit in London on Tuesday to hear Martha Lane Fox discussing the e-commerce lessons she has learnt since the early days of Lastminute.com back in the late 1990s.
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Analysis
Online fraud: Enemies at the gates
Online fraud is still on the rise and the increasing complexity of multichannel businesses is only making it more difficult to identify and crack down on. Joanna Perry investigates
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AnalysisMultichannel debate: On the pulse
Retailers’ multichannel strategies may have come a long way but there are still plenty of challenges. Joanna Perry joins some of the UK’s top e-tail directors to find out what their new priorities are
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Opinion
Snow shows the web is a lifeline for consumers
The snow of early this week highlighted just how important the internet has become to society. Retailers should take every opportunity they get to benefit from this.
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Analysis
QVC's Steve Hofmann: With the programme
QVC has an unusually loyal shopper base. Boss Steve Hofmann tells Lisa Berwin why that will make it a force to be reckoned with in 2009 and why home shopping is no poor relation to the high street.
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OpinionObama’s an example to us all
he presidential campaign is an inspirational model for any business that wants to touch people
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Opinion
NRF: Recession creates new rules of retailing
National Retail Federation president and chief executive Tracy Mullin opened the organisation's 98th convention in New York on Sunday with a blunt message to businesses trying to ride out the recession: they need to get real to the new rules of retailing.
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AnalysisDigital strategy: Online advantage
Web discounts have grabbed customer attention over Christmas but exploiting the online world to its fullest could prove make or break in this tough economic climate. Joanna Perry reports
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Opinion
2009 retail technology predictions
There are some predictions for next year about technology in retail that are very easy to make. But IT analyst Gartner has been bold with its opinions on how much could change in 2009.
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Opinion
Improved efficiency must sometimes lead to job losses
The Prime Minister thinks that further investment in technology will produce economic benefit, but will he stand up for retailers if advancement means that they need less staff?
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Analysis
Shop Direct's Mark Newton-Jones: On the double
It’s been an exciting three years for Shop Direct Group chief Mark Newton-Jones, since Littlewoods’ merger with rival GUS. Lisa Berwin finds out how the turnaround is progressing.
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Opinion
Cyber Monday: UK retailers teach US peers a lesson in e-commerce
Monday was a big day for online retailers on both sides of the Atlantic – and while sales in the UK may not have been as high as hoped, its web sites were at least up to the challenge of record volumes.
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Opinion
The VAT rate systems scramble
Whether retailers will have realigned their pricing in time for the VAT change on December 1 remains to be seen and could come down to the emphasis they have put on creating systems that allow business agility.