More analysis – Page 422
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AnalysisCustomers first
Although it sometimes seems like the good times are going to last forever, in the end there always comes a reminder that the property market is cyclical. For shopping centre owners and developers, that is happening now. By Tim Danaher
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AnalysisCentres of attention
In the past 12 months a raft of new schemes have transformed the UK’s retail landscape, but the downturn means the challenges they face have intensified. Ben Cooper reports
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Brought down to size?
The retail market has changed rapidly for the worse as the UK economy has toughened, but new developments are still letting well. John Ryan investigates the apparent paradox
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AnalysisDriven to change
With petrol prices soaring, some have warned that out-of-town centres could suffer. Mark Faithfull discovers that they may need to evolve to keep hold of customers in uncertain times
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AnalysisThe flight to value
Unlike many sectors, value players appear to be benefiting from the tough economic climate. So are they likely to feature more prominently in schemes in future? By Mark Faithfull
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London’s champion
Former motor racing star Richard Dickinson has been drafted in at the New West End Company to make the area a first-class world destination. He tells George MacDonald why he’s confident it can be.
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Reasons to be cheerful
Feeling miserable? Sick of reading about hard-up shoppers and soaring inflation? Well so are we, so here are three pages of nothing but good news and optimism. There is nothing anyone can do about the global economy, but plenty of opportunities still exist for those that are brave enough. Charlotte ...
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AnalysisHandy Men: Kingfisher assembles international management
As Kingfisher boss Ian Cheshire builds his top team of international managers, the question is how successful will they be in reviving the retailer’s fortunes? Nicola Harrison reports.
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Let the festivities begin
Christmas will be here before we know it and retailers are gearing up to make the most of what is normally their most profitable time of year. But with a recession looming, what can retailers do to ensure they don’t get left out in the cold, asks Katie Kilgallen.
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The sweet smell of success
With such achingly stylish and sophisticated store interiors, is it any wonder that upmarket perfumer Penhaligon’s is thriving despite the downturn? John Ryan visits its latest shop in Islington.
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Customers call the shots
Empathy and empowerment are becoming the new goals for retail contact centres as they evolve to keep up with more customer-centric businesses. Joanna Perry finds out what part IT is playing.
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Oh we do like to be beside the seaside
As dark clouds gather over the economy, the rising number of Britons eschewing foreign holidays for a break on their own coastline could be a silver lining for retailers, says Ben Cooper.
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People first
In tough times, it can be tempting for retailers to revert to outdated top-down management as they squeeze costs. But losing sight of staff is the worst thing they could do, says Katie Kilgallen
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Good sourcing will keep shoppers coming back
I’m pleased to say that the warm sunny days we had in May lifted our figures. And, after a couple of weeks off, I’m now ready to face what we have left of the summer season, which will hopefully bring more people to town and into the store.
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Clamping down on out-of-town
The Government’s latest report on planning could make out-of-town development more complex as it strives to protect town centres. Ben Cooper investigates the implications of the changes
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Two sides to every story
ERP systems tend to only ever make the headlines when they go wrong, but the positive impact they can have on a retail business is still tremendous, as Joanna Perry discovers
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AnalysisStore Twenty One: The store that’s come of age
In today’s market, the best value retailing compares with many of the mid-market’s big names. John Ryan heads to Pitsea in Essex to see how Indian-owned Store Twenty One is shaping up
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Waste not, want not
Electricals retailers have found WEEE compliance far from straightforward. Katie Kilgallen asks how they are coping a year on and whether the Government has got the regulations right
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Web write-offs
Unintelligible sentences, jargon, spelling mistakes… the standard of writing on retailers’ web sites can be woefully bad. Charlotte Hardie spells out why it’s costing them dearly and what needs to be done
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Medicine man
With his passion for organic produce, Jonathan Hook was the natural choice to head Neal’s Yard Remedies. He tells Jennifer Creevy why the retailer has a strong future