More analysis – Page 411
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AnalysisConsumer choice is changing multichannel retail
In just a few years consumer power has encouraged retailers to set up multiple selling platforms and offer cross-channel services. Joanna Perry examines how far multichannel has come
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AnalysisChoice channels: Seeing channels as complementary and not competing
For retailers to become truly multichannel they need to ensure that both customers and staff see their different sales channels as complementary and not competing, argues Liz Morrell
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AnalysisNew technology improving multichannel retailers’ delivery service
Poor delivery experiences are still one of customers’ biggest gripes. However, advances in technology and services are making the process run a lot smoother.
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Dotcom incorporated: Integrating the e-tail business
Most retailers launch e-tail operations as standalone departments, but some argue they need to be better integrated with the business. Liz Morrell assesses the benefits
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Analysis
John Lewis food halls: a new vintage at Bluewater
John Ryan visits the food hall at John Lewis's Oxford Street store to see its new wine bar and then travels to Bluewater to learn about plans for the second iteration of the format from John Lewis head of retail design Kim Morris.
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Analysis
Video: Retail Week's 21st birthday party
300 of the best-known names in retail celebrated Retail Week's 21st birthday in a glittering party at Liberty last week.
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Logistics: Weighing the costs and benefits of direct ship
Direct ship — where suppliers deliver direct to consumers — makes sense for all concerned, keeping retailers’ costs down while allowing a broad offer. But such practices must not be at the expense of good service. Alison Clements reports
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AnalysisSharing the load: How retailers save on transport costs
In the current climate anything retailers can do to save on transport costs and maximise efficiencies will help. As Liz Morrell discovers there are still big wins to be had
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AnalysisTrevor Ashworth: Linking up the chain
The successful merger of the Co-operative with Somerfield will hinge, in part, on achieving an efficient supply chain. Charlotte Hardie meets the man tasked with the challenge
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Global sourcing: A source of concern
The economic downturn is not only affecting retailers’ stores but also their supply chains. Liz Morrell discovers how retailers can protect themselves from the risks involved with international sourcing.
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Robert Bensoussan: In at the steep end
Robert Bensoussan remains unruffled by the recession. He tells Charlotte Hardie why this is as good a time as any to have bought high-end fashion label LK Bennett
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AnalysisCustomer Service: Attention to e-tail
Retailers’ websites are increasingly offering consumers advice before they buy. But how good are retailers at replicating in-store product advice online? Joanna Perry finds out
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AnalysisB&Q: Orange is the new green
New Malden is home to B&Q’s greenest store. John Ryan visits and tests out its eco-boasts
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Euan Sutherland: Home improvement
As B&Q celebrates turning 40, Nicola Harrison talks to boss Euan Sutherland about his master plan to revitalise the brand
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Redevelopment: Keeping up appearances
Retailers are always on the lookout for new space but funding for developments is scarce. As Ben Cooper reports, developers will have to revamp the centres they already own if they are to keep drawing in the tenants
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Sainsbury’s: Tomorrow’s store today
Sainsbury’s revamped Hayes branch in west London shows that a store of the future can be just that. John Ryan visits
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Analysis
21 years of Tesco
When Retail Week was born, Tesco was not the grocery leader it is today. But it was well on its way to achieving that status. Having laid the foundations of its national store network, the retailer was expanding aggressively.
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21 years of Kingfisher
The Kingfisher story sums up UK retail over the past 21 years: a tale of ambition, innovation, internationalisation and transformation.
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21 years of Sainsbury's
It’s been a turbulent 21 years for Sainsbury’s. The grocer has had its crown as the UK’s largest retailer stolen, it has survived boardroom bust-ups, it has been the subject of endless bid speculation – and yet it has risen each time from the ashes.
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21 years of Arcadia
Arcadia has come a long way in the past two decades, maturing from a clothing newcomer to the young fashion powerhouse it is today.