All articles by Michael Jary – Page 3

Opinion

How can we win back customers’ trust?

2011-10-13T07:00:00Z

One of the most striking findings of this year’s Retail Proposition Strength Index, launched by OC&C at the World Retail Congress two weeks ago, was that customers’ trust in retail brands is in sharp decline.  

Opinion

The dark before the dawn

2011-09-01T07:00:00Z

Retail Week gave its edition of August 12 the strapline ‘Retail’s Darkest Week’. This may turn out to be not too much of an exaggeration, but because of more than riots.

Opinion

The challenge of multichannel pricing

2011-07-11T07:00:00Z

Multichannel retailers have converged on a simple axiom for pricing across channels: in-store prices and web prices must be the same

Opinion

The advantage of doing it yourself

2010-09-10T00:00:00Z

According to conventional thinking, vertical integration is yesterday’s strategy. But there are exceptions. Some retailers have shunned the conventional wisdom and maintained their own factories

Opinion

Can value endure in good times?

2010-03-12T00:00:00Z

We should not see the development of the value sector as a recessionary or “cyclical” phenomenon.