All articles by Michael Jary – Page 2
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AnalysisOpinion: There’s never been a better time to open retail space
Space is big, as The Hitchhiker’s Guide to the Galaxy accurately noted.
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OpinionOpinion: The armchair statistician knows nothing of diversity in the UK
How did we, including politicians, pollsters, betting markets and pundits, misread the mood of the nation so spectacularly when it comes to Brexit?
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OpinionOpinion: Why retailers are choosing to own more of the process, not less
For a brief while the capital-light Uber model was touted as the “future of everything”.
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OpinionOpinion: Retail’s productivity conundrum is as pressing as ever
Christmas brought a continued acceleration of online migration: not perhaps an inflection point, but certainly a quickening of pace.
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AnalysisOpinion: Multichannel retailers need to play the specialists at their own game
Investors seem to believe the advantages of growth, and ability to convert that growth into profit, lie with monochannel retailers.
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AnalysisThe rise of virtual assistants may end the need for online searches
“Can I say what it’s about?” If you’ve ever had difficulty getting through a protective secretary, just imagine all your customers having one.
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OpinionWhat retailers can learn from Benedict Cumberbatch’s Hamlet controversy
To read the commentary on Benedict Cumberbatch’s Hamlet would lead one to assume that a failure of epic proportions is unfolding.
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OpinionComment: Living wage means retailers must create value from their people
Analysis of the Budget’s ‘living wage’, which will rise to over £9 by 2020, has focused on the cost to retailers.
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OpinionComment: British etailers are clicking with overseas shoppers
The rewards of breaking into overseas markets online are huge and some British etailers are leading the way in showing how it is done.
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OpinionElection poll fiasco highlights dangers of forecasting consumer behaviour
The general election poll fiasco demonstrates that retailers should be wary of research that claims to forecast how consumers will behave.
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OpinionComment: The retail sectors that will profit and suffer in 2015
Despite improving economic conditions and better customer sentiment, storm clouds may be gathering on the retail horizon.
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OpinionComment: Retailers should not let big data cloud the big picture
Big data is an essential tool for retailers but it shouldn’t get in the way of good old-fashioned intuition and judgement.
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OpinionComment: Why Apple Pay could be a retail game changer
Apple’s iPhone 6 has grabbed a lot of headlines, but it is the company’s entry into mobile payments that may cause the biggest market disruption.
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OpinionComment: Retailers must be distinct or risk becoming extinct
It has become commonplace that polarisation in retail is accelerating. In grocery, shoppers are migrating to hard discounters and premium chains such as Waitrose and M&S.
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OpinionComment: International retail version 2.0 represents a big opportunity
Expanding internationally via online is a massive growth opportunity for UK retailers
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OpinionComment: Engage your business around the customer journey
Much thinking about customer service has focused on ‘moments of truth’, the particular interactions with high emotional content that provide the opportunity to delight the customer and intensify loyalty.
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OpinionComment: To what degree do ethics play a role in consumers’ purchasing decisions?
Tesco and Sainsbury’s recent dispute over whether Fairtrade products can be price-compared with non-Fairtrade comes down to what degree ethics play a role in consumers’ purchasing decisions.
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OpinionComment: Retailing needs a new model to build brand loyalty
“Showrooming” involves customers visiting a store to seek advice or to experience a product, but completing the purchase elsewhere.
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OpinionComment: Retail predictions for 2013
As the new year approaches, here are my retail predictions for 2013.
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OpinionWhere do retailers fit in the world of Amazon, Facebook and Google?
Over time, many retail sectors have been preyed upon by new types of competitors with superior economics.
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