All articles by Liz Morrell – Page 7

  • Analysis

    Consumer Finance: Would you credit it?


    As consumers become more cautious with their cash, Liz Morrell looks at how retailers are keeping their credit offerings flexible without putting themselves at risk.

  • Analysis

    Supermarket non-food formats: home is where the heart is

    3 October 2008

    There is not much good news on the retail park scene at the moment. But with the advent of the supermarket non-food formats, new life is being breathed into developments across the UK. Asda opened the first of its non-food-only Asda Living stores in Walsall in October 2004 and now ...

  • Analysis

    Product recalls: A source of anxiety

    26 September 2008

    Product recalls are not just a logistical nightmare – they can also weaken consumer confidence and damage a brand. Liz Morrell reports on the steps retailers can take to minimise risks

  • Analysis

    Product information: Knowledge is power


    In a culture where customers are empowered to find product information for themselves, retailers are in danger of losing authority in their field. Liz Morrell finds out why it’s crucial they take control.

  • Analysis

    Plastic bags: Has the problem been exaggerated?


    With a target of reducing plastic bag usage by 70 per cent by next spring, retailers are doing all they can to minimise their waste, but has the problem been exaggerated? Liz Morrell sorts fact from fiction

  • Analysis

    Do your research


    In tough times insight into customers is more important than ever, because it enables retailers to give shoppers exactly what they want. Liz Morrell finds out how it can help steal a march on rivals.

  • Analysis

    When Aldi came to town


    Aldi is attracting middle-class shoppers with its low prices and no-frills approach. Liz Morrell reports from the front line on how it is winning hearts, minds – and wallets

  • All together now: Ik

    Role of honour


    Glamorising job titles is an easy way for employers to make roles sound more appealing, especially to new recruits, but do they serve their purpose of motivating staff, asks Liz Morrell

  • Analysis

    Lessons from your leavers


    Staff turnover is so high in retail that it can be tempting to skip exit interviews but, in doing so, retailers will miss a chance to learn valuable information about their business. By Liz Morrell

  • Strides ahead: Schuh

    Retailers’ eBay stores: You can’t knock a bargain


    High street retailers with their own eBay stores are getting better prices and clearing more stock. Liz Morrell weighs up the risks and rewards of a relationship with the auction site

  • Analysis

    Open relationship


    Change management can be a disaster if retailers don’t communicate it properly, but those that make the effort will be rewarded with more engaged workers. Liz Morrell reports

  • Analysis

    Back to bulk?


    The credit crunch is hurting bulky goods retailers, so how are the parks that house them holding up? Liz Morrell reports

  • Analysis

    Multiple choice


    Knowing how staff really feel about the business helps retailers improve satisfaction and productivity levels, so employee surveys deserve to be taken seriously. Liz Morrell reports on the options available

  • Analysis

    Rising through the ranks


    Inspiring shopfloor workers to aim for store manager and beyond not only ensures you have a reserve of successors, it also keeps staff churn rates down. By Liz Morrell

  • Analysis

    Give a little credit


    Despite fears about the credit crunch, retailers are still using credit to drive sales – especially in the struggling big-ticket market. Liz Morrell reports

  • Receipts

    Returns policies: 28 days later


    A liberal returns policy can encourage loyal customers, but, if too relaxed, it can be abused and eat into profits. It’s all about striking the right balance, says Liz Morrell

  • Analysis

    Poor relations


    An unhappy shopfloor worker means unhappy customers, so retailers must sort out grievances as soon as possible. The legal process in place does not make this easy, but changes are afoot, as Liz Morrell reports

  • Analysis

    Fee delivery


    Web sales soared again this Christmas and many retailers spurred on shoppers with free delivery over the period. But, Liz Morrell asks, how much of a difference does it make?

  • MinimumWage

    Minimum wage, minimum effort


    Retailers have always prided themselves on paying their workers above the minimum wage. But, with the rate racing ahead of inflation, they are struggling to keep pace. Liz Morrell reports

  • Analysis

    Child benefits


    The Textile Industry Children’s Trust is urging more retailers to get involved and raise awareness of its aims at a time when it is reinventing itself. Liz Morrell reports