All articles by Leanne Carr – Page 4
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News
Dixons Carphone outsources call centres to keep up with competitors
Dixons Carphone has partnered with a “world leader” in customer service operations in a bid to increase its customer satisfaction score and improve cost efficiency.
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Analysis
Analysis: Department store Darwinism – how the fittest thrive
Department stores have suffered a dismal few years. Once-loved names such as Debenhams and House of Fraser are in the emergency room after their administrations and profits have evaporated at bellwether John Lewis.
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Analysis
Profile: Jean-Jacques Van Oosten – Kingfisher’s new chief customer officer
From one type of brick to another, Jean-Jacques Van Oosten has rejoined DIY retailer Kingfisher from the Lego Group as chief customer and digital officer.
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News
Retailers pledge donations in fight against Australian bushfires
Several retailers have pledged money to the appeal to support those fighting the devastating bushfires in Australia.
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News
Retail CVAs decline with rise in administrations ‘sign of things to come’
The number of retailers entering into CVA has decreased year on year while administrations are on the rise.
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News
Ikea to open first UK city-centre store format
Ikea has unveiled plans to open a new smaller store concept as part of its plans to make the homeware giant more accessible.
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News
Card Factory warns on profits after weak Christmas
Card Factory has slashed expectations for the year to come and its financial year ending January 2021 following a “softer than anticipated Christmas trading period”.
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News
Dunelm hails ‘particularly strong’ Christmas results
Dunelm has registered increased sales and profits during the crucial golden quarter.
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News
Ted Baker’s lenders hire advisers to review struggling business
Ted Baker’s lenders have called in advisers to carry out an independent business review.
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News
Victorian Plumbing hails ‘most profitable year to date’
Victorian Plumbing has registered soaring profits and sales during a record year.
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Analysis
Analysis: How can retailers stem the returns avalanche?
As the glow of the golden quarter begins to dim, retailers face a surge of returns. What can they do to keep the spiralling cost of processing returns down?
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News
Furniture Village reports sixth consecutive year of growth
Furniture Village posted an increase in turnover as losses narrowed in its full-year results despite “subdued consumer confidence”.
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News
Asda kick starts the year with new exec appointments
Asda has made several new board appointments as part of its strategy to grow the business “this year and beyond”.
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News
Majestic Wine toasts ‘impressive performance’ during festive period
Majestic Wine has posted an uptick in sales during the festive period following a “year of uncertainty”.
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News
Morrisons posts falling sales during ‘unusually challenging’ Christmas
Morrisons has registered declining like-for-like and total sales during the crucial Christmas trading period.
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News
Watches of Switzerland appoints new UK director as veteran COO steps down
Watches of Switzerland’s chief operating officer has retired after more than 40 years at the luxury watch retailer and a new executive director has been appointed.
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News
Kingfisher poaches Lego exec for chief digital officer role
Kingfisher has appointed its former IT director as the DIY group’s chief customer and digital officer.
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News
Waterstones posts flat Christmas after ‘nerve-wracking’ peak period
Waterstones registered flat – although better than expected – Christmas sales, chief executive James Daunt has told Retail Week.
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News
Topshop to close Westfield Stratford store after lease expires
Topshop in the Westfield Stratford City shopping centre is set to shut after its lease runs out.
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News
Retailers report subdued Christmas spend as footfall plummets
Retailers registered tough trading during December as footfall declined throughout the crucial post-Christmas period.