All John Lewis & Partners articles – Page 4
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AnalysisHow John Lewis, Waterstones and Lush are making store staff their greatest assets
A new report by Retail Week showcases the businesses empowering their store staff to deliver best-in-class customer service and an experience that can’t be beaten online. Find out how you can do the same
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Prospect Analysis
John Lewis (SWOT)
John Lewis is among the most trusted retail brands in the UK and is seen as being synonymous with quality. Building on this, the retailer is investing £500m in a new everyday ’Quality & Value’ strategy from 2022, which will replace its long-running ‘never knowingly undersold’ price pledge.
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Prospect Analysis
John Lewis (Overview)
John Lewis & Partners is the UK’s largest department store chain in terms of sales, but has been coming under serious pressure of late, as retail as a whole faces disruption from both the pandemic and, prior to that, changing customer behaviours.
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Prospect Analysis
Technology strategy at John Lewis
John Lewis has been one of the leaders in retail in putting technology at the heart of its business. As part of its unified partnership strategy, the group has been developing common technology platforms.
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Prospect Analysis
Stores at John Lewis
As spending continued to shift online during the pandemic, the urgency of ensuring John Lewis’s stores reflect how customers want to shop - ‘right space, right place’ – has increased. The department store network has been reduced to just 34 stores following 16 closures.
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Prospect Analysis
John Lewis (Strategy)
John Lewis Partnership chair Dame Sharon White revealed her five-year strategy for the Partnership in October 2020. White envisages a “digital-first” business, where John Lewis generates 60 to 70% of sales online versus 40% pre-Covid.
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Prospect Analysis
John Lewis (People)
Pippa Wicks was appointed from the Co-op as executive director in mid-2020, with responsibility for trading, merchandising, marketing and developing customer propositions for shops and Johnlewis.com.
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Prospect Analysis
John Lewis (Financials)
After two years of modest declines, sales at John Lewis returned to growth in the year to end-January 2022 (FY2021), rising 3.4% to £3,854m.
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Prospect Analysis
Ecommerce at John Lewis
The John Lewis App was relaunched in FY2021 and now accounts for 23% of online sales, up from 16% the year before. Customers who shop on the App also spend more than customers using other channels.
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Prospect Analysis
Customer and marketing at John Lewis
In February 2022 the retailer announced that from the summer it will scrap its long-established ’Never Knowingly Undersold’ price pledge and instead plans to invest £500m in a new everyday Quality & Value strategy.
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Prospect Analysis
Supply chain at John Lewis
John Lewis has been in the process of redesigning its supply chain for the best part of a decade, shifting towards the use of ‘hybrid’ distribution centres that handle both store replenishment and online orders. This is a more efficient process for click-and-collect orders to be delivered to stores.
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News
Sainsbury’s hires ex-John Lewis boss Paula Nickolds to run GM and clothing
Sainsbury’s has appointed former John Lewis managing director Paula Nickolds to head up its clothing and general merchandise business.
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Deep dive
Deep dive: Understanding your new target shoppers – their favourite stores revealed
Where and how will the post-pandemic consumer want to shop? Retail Week unpacks the data.
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Opinion
Angus Thirlwell: ‘Forget the caterpillars – retail needs collaboration, not conflict’
Three years ago, I was spitting chocolate feathers. Customers on social media began alerting me to a suspiciously similar range of chocolate slabs that had appeared in Waitrose.
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Analysis
Analysis: Who is set to win retail’s latest price war?
Retailers ranging from Asda and Sainsbury’s to John Lewis and Asos have all cut back prices this year in a bid to lure cash-conscious shoppers. Which retailers will fare well and which will flounder in retail’s new price war?
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Opinion
Move of the Week: Dixons’ sustainability hire is a sign of the changing times
Dixons Carphone’s recruitment of Moira Thomas to lead a new sustainability drive could hardly have been better timed.
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News
Dixons Carphone poaches John Lewis exec to lead sustainability drive
Dixons Carphone has appointed John Lewis executive Moira Thomas as the new group director of sustainability and ESG.
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News
John Lewis to begin renovations on Peter Jones store in London
John Lewis is due to commence a renovation of its iconic Peter Jones facade in Chelsea, London.
