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All In-store technology articles – Page 16
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VideoWatch: Are customer service robots a gimmick?
Customer service robots, such as Softbank’s Pepper, have proliferated in recent years. However, many are not yet convinced of their efficacy, with one retail executive dismissing them as “broadly useless”.
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NewsInfographic: The rise of the retail robot
Amazon, Ocado and Walmart are all deploying them – but how much impact will robotics have on retail?
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DataData: The UK's top 30 growth retailers 2018
A connected customer experience is key to grow your business, finds exclusive research published in Retail Week’s annual top 30 growth retailers ranking.
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Retail VoiceHow do customers really feel about in-store tech?
Simon Fahie, managing director of global technology at ByBox, shares insights from the company’s latest research into shopper relationships with in-store technology.
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Retail VoiceRetail destinations need to live up to experiential expectations
In today’s multichannel world, retail destinations need to live up to the demands of modern tech-savvy consumers.
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OpinionDo checkout-free supermarkets matter that much?
China leads the way when it comes to offering shoppers ‘scan and go’ supermarkets, but are consumers happy with what they’ve got elsewhere?
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AnalysisIn pictures: The grocery store of the future
Retail Week visits Accenture’s tech lab in Milan to discover the grocery store of the future.
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OpinionOpinion: Why has scanning come back to retail?
Back in 2011, a picture went round the world of a young man pointing his smartphone at a poster on the Seoul subway.
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AnalysisAnalysis: The apps that could save the high street
With footfall in decline, high streets and shopping centres are under pressure. But technologies to help mitigate this are advancing at a rate of knots.
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Retail VoiceThree ways retailers are evolving their offers
Rupert Naylor, head of EMEA at APT, a Mastercard company, shares his insights on how retailers can improve their offerings and innovate across channels.
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NewsZara launches AR-enabled app across flagship stores
Zara has unveiled plans to roll out an augmented reality (AR) experience across 120 of its global flagships.
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NewsJD Sports installs feedback technology in all 360 stores
JD Sports has introduced customer feedback technology to all its stores to allow shoppers to rate the experience at the checkout.
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OpinionOpinion: How to bring retail personalisation offline
So far, personalisation has largely been characterised by the use of customer data to produce digitally led marketing activities, product recommendations and targeted content online.
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AnalysisStore of the Week: O2 Live Concept Store, Berlin
O2 has had several high street iterations, but for an outpost that’s a thing apart, head for Berlin’s Tauentzienstraße – home to its Live Concept Store.
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GalleryIn pictures: Zara unveils first click-and-collect store
Zara is opening its first ever click-and-collect store in Westfield Stratford while it refurbishes its flagship store at the centre.
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OpinionOpinion: Why in-store tech may be like popcorn
Light and fluffy shopper engagement may work for a time, but that time is not 2018.
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OpinionOpinion: Lessons from Sainsbury’s pioneering past
Nearly 70 years ago this month, in 1950, Sainsbury’s opened its first self-service supermarket.
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Retail VoiceUtilising digital technology effectively in retail
Florian Rotberg, chairman of the Digital Signage Summit, outlines his highlights from a recent round table held by Integrated Systems Europe.
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Retail VoiceThe battle for customer loyalty
Debbie Johnson, regional sales director for retail at Dell EMC, shares her vision for omnichannel strategy.