Ryan was an analyst on Retail Week Prospect, delivering insight and analysis on UK retailers.
Previously, he worked as a research analyst for industry marketing firm IBISWorld for two years.
Ryan has a Masters degree in Economics from the National University of Ireland Galway.
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As investment in artificial intelligence continues to gain momentum, will chatbots become central to retail customer service or a misstep reflective of an over-reliance on technology?
So far, personalisation has largely been characterised by the use of customer data to produce digitally led marketing activities, product recommendations and targeted content online.
The Northwest-based upmarket grocer enjoys a dedicated following but reports of a sale highlight the intense competition and uncertainty in the grocery sector.