John Lewis has poached Tina Mitchell from the Co-op as its new retail director, to lead on offering customers a “world-class service” in Waitrose stores.
The retailer said Mitchell would also be responsible for leading on its shop strategy and “empowering” the 45,000 Waitrose shop staff. She will report directly to Waitrose’s executive director James Bailey.
Mitchell will join the Partnership in November 2021 from convenience store specialist the Co-op where she is currently divisional managing director.
In her more than 20 year career in retail, Mitchell also previously worked for Tesco and Selfridges in a variety of operational and strategic roles.
Waitrose’s executive director Bailey said: “This role is pivotal to our delivery of the Waitrose strategy as we put world class service at the centre of our vision and make Waitrose the ultimate destination for food and drink. Tina has an impressive track record in retail and I look forward to working with her.”
On her new role, Mitchell said: “I really admire the Waitrose brand and its ethics. I look forward to joining the John Lewis Partnership and working with both Waitrose and John Lewis Partners as the two brands work more closely together to bring new inspiration and excitement to customers.”
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