The Co-op has reported a fall in profits and sales in the full year ending 2023 as it faced challenges due to increased levels of shoplifting and inflationary headwinds.

Co-op employee shown from behind in grocery aisle

The Co-op reported a £500m increase in group revenue for the year to March 2023

For the 53 weeks ending March 2023, the grocer’s profit before tax fell to Ā£28m down from Ā£268m in 2022, while underlying EBITDA was ā€œbroadly flatā€ at Ā£468m down from Ā£473m reported at the same time last year.

Group sales decreased Ā£11.3bn as compared to Ā£11.5bn in 2022, but increased Ā£500m when excluding the impact of its petrol forecourt sale. 

The grocer said its performance ā€œreflects the underlying strength of the business, given the inflationary headwinds, and with no earnings coming from the petrol forecourt business following its strategic disposalā€.

The Co-op also reduced its net debt to £82m, down from £322m in 2022, as part of ongoing progress in strengthening its balance sheet.

Looking ahead, the Co-op said it is creating three core business areas: food retail, business-to-business and life services, which will enable it ā€œto more easily capture growth in our existing markets and fully realise adjacent market opportunitiesā€.

Chief executive Shirine Khoury-Haq said: ā€œOur relentless focus on strengthening our financial position has enabled us to navigate a highly turbulent external landscape, delivering increased value for our member-owners and planning for a future with confidence and with membership firmly back at the heart of our business. 

ā€œOver the last two years, our net debt has reduced by 90% from over Ā£900m to Ā£82m today. While markets remain challenging, we are firmly in control of our Co-op and our destiny.            

ā€œOur success in attracting new members has seen us surpass our expectations with new sign-ups last year higher than the previous two years combined. This momentum has continued into 2024 as we now stand at 5.2 million active member-owners, and we expect to continue this journey and substantially increase the number of member-owners to 8 million by 2030.

ā€œWe look forward with confidence as we focus on growing our business for our member-owners, while simultaneously enhancing the value we deliver to them and their communities.

ā€œ2024 marks a significant shift as we begin putting in place the building blocks for our strategic growth plans across our Co-op, with a focus on growing our existing businesses, including increasing our share of the quick commerce market and expanding our presence within the life services sector.ā€