All Fenwick articles
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Deep diveDeep dive: From people to price – what are retailers’ post-pandemic priorities?
From a renewed focus on price to a more flexible workforce and changing approaches to online, stores and supply chain, Retail Week looks at what’s top of the to-do list for retailers.
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Analysis
Strategic report: Five ways to turn your staff into customer champions
Retail Week’s Customer Champions report, produced in association with Critizr, outlines the crucial role of frontline staff in welcoming customers back to stores.
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Analysis
The Big Question: Will raising rates on warehouses really save the high street?
After chancellor Rishi Sunak delayed the findings of the Treasury’s business rates review until the autumn, we ask experts whether the proposal from Dixons Carphone boss Alex Baldock and Next chief executive Lord Wolfson to increase rates paid by warehouses is the way to revamp the system
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Analysis
Retailers wary of April 12 timeframe for store reopening
Retailers have voiced disappointment that they will not be able to fully open their doors again before April 12 and concerns about the possibility of the post-lockdown timeframe changing again.
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Interview
Interview: Fenwick boss on delivering the ‘best Christmas’ despite Covid
John Edgar took over at the department store chain during the first lockdown, but betting big on online and taking a novel approach to Christmas are paying off for the new CEO
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Gallery
In pictures: The retailers nailing the (Covid) Christmas experience
Christmas is looking quite different this year but retailers are innovating to keep the festive spirit alive both online and in-store. Retail Week highlights the retailers pulling out all the stops.
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Retail Voice
Agile fulfilment in retail: how Fenwick moved quickly to navigate the crisis
The Covid-19 pandemic presented huge challenges for retailers. With issues around reopening, enforcing social distancing and fluctuating lockdown rules, the industry has definitely had a tough time over the last nine months.
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News
In pictures: Fenwick unveils Newcastle Christmas window to 250,000 online
More than 250,000 viewers streamed the unveiling of Fenwick’s Christmas window at its Newcastle flagship.
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News
Fenwick full-year losses widen as pre-pandemic sales slide
Fenwick has suffered widening losses and falling sales in a what is described as an “extremely challenging” year, Retail Week can reveal.
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Analysis
John Lewis, Superdry, Lush and Waterstones on trading in retail’s new normal
After three months of shuttered doors due to the coronavirus, English non-essential retail reopened to the public on Monday. Retail Week analyses the lessons to be learnt from the first days of trading.
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Analysis
The Big Question: Can department stores survive coronavirus crisis?
As Debenhams tumbles into administration for the second time in a year and Fenwick makes sweeping leadership changes , Retail Week asks industry experts for their view on whether department stores can survive the coronavirus crisis.
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Opinion
Opinion: Fenwick leadership changes are a huge roll of the dice
Department store group Fenwick is taking a risk as it parts company with both chair Richard Pennycook and chief executive Robbie Feather.
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News
Fenwick chair Richard Pennycook and boss Robbie Feather exit
Fenwick chair Richard Pennycook and chief executive Robbie Feather are both stepping down as the business’ founding family wrestles back control.
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Analysis
In pictures: Six retailers nailing the Christmas experience
From breathtaking windows to immersive in-store experiences, Retail Week rounds up the retailers giving shoppers the ultimate Christmas experience.
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News
Fenwick swings to loss as boss Feather fashions its future
Fenwick has swung to a loss after suffering a slump in sales during a “challenging year for retail”.
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Analysis
Christopher Fenwick: How Fenwick faced up to the need for change
In this exclusive extract from his new book, Christopher Fenwick recalls how the family-owned retailer recognised it had to bring in outside leadership.
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News
Fenwick profits slump as it axes 400 roles
Fenwick has suffered plummeting full-year profits and axed more than 400 roles as it moves to “embrace change” gripping the retail sector.
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Opinion
Opinion: Has a culture of 'pop in' caused customers to opt out?
Rita Clifton explores how far a slow-changing attitude to the role of stores has damaged the sector
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News
Fenwick launches consultation amid business restructure
Fenwick has launched a consultation with “a significant number” of its staff as new boss Robbie Feather restructures the business, Retail Week can reveal.
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News
Fenwick poaches John Lewis property director
Department store chain Fenwick has hired Jeremy Collins as its new property director, effective April 2018.
