All Fenwick articles – Page 2
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Retail Navigator Analysis
Stores at Fenwick
Fenwick is set to leave central London in 2024 after selling its Bond Street flagship to Lazari Investments at the end of 2022 to provide the capital investment required to restore profitable growth.
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Retail Navigator Analysis
Technology strategy at Fenwick
The retailer adopted Qlik Cloud in early 2023 to generate a complete picture of its data and drive analytical decision-making.
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Retail Navigator Analysis
Ecommerce at Fenwick
After several false starts, Fenwick launched a fully transactional site in 2019 after acknowledging that this ‘is a vital channel’. Growing the online offer has been set as a key priority.
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Retail Navigator Analysis
Customer and marketing at Fenwick
The retailer launched its first ever ad campaign in a bid to evolve the 140-year old brand in the second half of 2023. The adverts include slogans such as ‘Quiet no more’ and ‘Give them something to talk about’ as Fenwick looks to reach out to a new generation of customers.
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Retail Navigator Analysis
Supply chain at Fenwick
Tight control of costs is a key element of the Fenwick business model, despite its upmarket positioning, while a strong element of local buying has helped it control stock levels to the point that it has become a USP.
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Analysis
Five ways to turn your staff into customer champions
Retail Week’s Customer Champions report, produced in association with Critizr, outlines the crucial role of frontline staff in welcoming customers back to stores.
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Retail Navigator Analysis
Fenwick (Outlook)
While Fenwick could hardly have picked a more challenging time to embark on the transformation of the business, modernisation is clearly crucial to its survival.
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Analysis
The Big Question: Will raising rates on warehouses really save the high street?
After chancellor Rishi Sunak delayed the findings of the Treasury’s business rates review until the autumn, we ask experts whether the proposal from Dixons Carphone boss Alex Baldock and Next chief executive Lord Wolfson to increase rates paid by warehouses is the way to revamp the system
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Analysis
Retailers wary of April 12 timeframe for store reopening
Retailers have voiced disappointment that they will not be able to fully open their doors again before April 12 and concerns about the possibility of the post-lockdown timeframe changing again.
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Interview
Interview: Fenwick boss on delivering the ‘best Christmas’ despite Covid
John Edgar took over at the department store chain during the first lockdown, but betting big on online and taking a novel approach to Christmas are paying off for the new CEO.
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Gallery
In pictures: The retailers nailing the (Covid) Christmas experience
Christmas is looking quite different this year but retailers are innovating to keep the festive spirit alive both online and in-store. Retail Week highlights the retailers pulling out all the stops.
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Retail Voice
Agile fulfilment in retail: how Fenwick moved quickly to navigate the crisis
The Covid-19 pandemic presented huge challenges for retailers. With issues around reopening, enforcing social distancing and fluctuating lockdown rules, the industry has definitely had a tough time over the last nine months.
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News
In pictures: Fenwick unveils Newcastle Christmas window to 250,000 online
More than 250,000 viewers streamed the unveiling of Fenwick’s Christmas window at its Newcastle flagship.
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News
Fenwick full-year losses widen as pre-pandemic sales slide
Fenwick has suffered widening losses and falling sales in a what is described as an “extremely challenging” year, Retail Week can reveal.
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Analysis
John Lewis, Superdry, Lush and Waterstones on trading in retail’s new normal
After three months of shuttered doors due to the coronavirus, English non-essential retail reopened to the public on Monday. Retail Week analyses the lessons to be learnt from the first days of trading.
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Analysis
The Big Question: Can department stores survive coronavirus crisis?
As Debenhams tumbles into administration for the second time in a year and Fenwick makes sweeping leadership changes, Retail Week asks industry experts for their view on whether department stores can survive the coronavirus crisis.
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Opinion
Opinion: Fenwick leadership changes are a huge roll of the dice
Department store group Fenwick is taking a risk as it parts company with both chair Richard Pennycook and chief executive Robbie Feather.
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News
Fenwick chair Richard Pennycook and boss Robbie Feather exit
Fenwick chair Richard Pennycook and chief executive Robbie Feather are both stepping down as the business’ founding family wrestles back control.
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Analysis
In pictures: Six retailers nailing the Christmas experience
From breathtaking windows to immersive in-store experiences, Retail Week rounds up the retailers giving shoppers the ultimate Christmas experience.