AO.com full-year profits up by half as sales climb

John Roberts

AO.com recorded a strong increase in its full-year profits and sales, but chief executive John Roberts says the retailer “must cement that change” driven by online shopping habits amid the coronavirus pandemic.

AO.com’s full-year profits soared 54% to £19.6m to the year ending March 31, as more shoppers went online during lockdown. 

The electricals retailer also posted a strong sales growth, up 16% to £1.04bn, as customers invested in fridges, freezers and home working equipment to prepare for the uncertainty ahead.

UK revenue grew 20% to £902m, while European revenue dropped 4.6% due to the closure of the retailer’s Dutch website. 

Subscription content

Please sign in now if you have a subscription or are already registered with us.

Retail Week

Register for free to continue reading

Retail-Week.com provides premium, in-depth intelligence that helps retailers judge risks, spot opportunities and identify what they need to do to win in the digital economy.

Register today for a taste of our high-quality intelligence and enjoy:

  • Three free article views per calendar month on Retail-Week.com
  • Detailed analysis of current trends and events 
  • Exclusive newsletters
  • In-depth reports, videos, interviews and much more

Discover Retail Week register now

Please note, if you have recently purchased a subscription, it may take a few minutes before your account is updated.