All Dunnhumby articles
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NewsMarks & Spencer poaches Morrisons director to head loyalty
Marks & Spencer has turned to Morrisons to hire a director of loyalty as it builds initiatives such as its Sparks programme, Retail Week can reveal.
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AnalysisPartnership update: B&Q, John Lewis, and Tesco join retail media pilot, M&S invests in staff safety, and more
Welcome to the Solutions Spotlight partnership update: Retail Week’s round-up of the latest innovative technology and supply chain tie-ups in retail.
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NewsB&Q, John Lewis and Tesco pilot new retail media initiative
A raft of top retailers is to participate in retail media pilots with dunnhumby, the specialist customer insight business owned by Tesco.
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Opinion‘Creativity, credibility, and the customer – rethinking retail media in the age of AI’
Retail media sits closer to real customer behaviour and purchase decisions than almost any other form of advertising. AI amplifies the opportunity by helping brands understand customers, but that knowledge needs to be used responsibly and respectfully, says Dunnhumby’s Sandra Stanley
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NewsTesco’s Dunnhumby names new chief executive
Dunnhumby, the customer data science business owned by Tesco, has appointed a new chief executive to steer it into “the next phase of growth”.
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Opinion‘Customer expectations of retail AI are not what you think’
Customers may not be asking for AI directly, but it is already resetting expectations across the industry, observes Dunnhumby’s Sandra Stanley
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Opinion‘How AI agents could transform grocery shopping and what retailers should do now’
Most retailers are still experimenting with how to use AI to drive internal efficiency rather than consumer-facing discovery. The next phase of AI adoption will demand the opposite, advises Dunnhumby’s Sandra Stanley
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OpinionFrom assistants to agents: What agentic AI really means for retail
There’s lots of hype, but agentic systems won’t deliver value unless they’re grounded in the realities of how retail works, argues Dunnhumby’s Sandra Stanley
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Opinion‘While some will strike it rich, not all will be lucky in retail media gold rush’
As retailers rush to establish themselves as retail media players, the most successful companies have shown it takes serious investment and data sophistication, observes George MacDonald
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Opinion‘AI without good data is like a car without fuel’
The future of AI won’t be won by those chasing the latest model, it will be won by those who know how to wield data wisely, advises Dunnhumby’s chief data and science officer Sandra Stanley
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Opinion‘Shiny object syndrome risks killing AI’s true value’
The retailers with AI strategies that are purpose-driven will stand out, says Dunnhumby’s Sandra Stanley
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Opinion‘As retail media grows, the roles of chief marketing officers are evolving rapidly’
Marketing directors must embrace the skills needed to stay competitive in a new era of retail, observes headhunter Clarity’s Fran Minogue and Callum Loader
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Retail Navigator AnalysisTesco (Strategy)
As competition in the convenience sector intensifies, Tesco is reportedly looking to expand its number of Express stores over the next three years, creating upto 2,000 new jobs and growing its convenience store estate to over 2,200.
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NewsJohn Lewis and Dunnhumby unveil real-time customer insight platform
John Lewis Partnership and customer data specialist Dunnhumby have launched a new insights platform designed to provide real-time insights to partner brands as well as to the retailer.
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NewsTesco has launched ‘store wraps’ and website video ads in retail media push
Tesco has extended its retail media proposition to give brands new ways of communicating with consumers.
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Retail Navigator AnalysisJohn Lewis (Strategy)
John Lewis brings back its ‘Never Knowingly Undersold’ price promise “for the Modern Age”. The department store will match 25 retailers’ prices - including M&S, AO and Amazon – both in store and online, adopting AI technology to carry out the checks.
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Retail Navigator AnalysisWaitrose (Strategy)
Waitrose unveils plans to open up to 100 convenience stores over the next five years as it launches revamped Finchley Road store in London. The grocer is planning £1bn of investment in new and existing shops over the next three years. The new store is trialling a series of new initiatives including new product offerings and service counters.
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NewsTesco strikes ‘landmark’ retail media partnership with global advertising giant
Grocer Tesco has agreed a “landmark” partnership with the world’s biggest media-buying business as it ramps up its retail media business.
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Opinion‘If your retail media strategy is digital-only, you’re doing it wrong. Here’s why’
The buzz around digital is overshadowing the enormous power of in-store media – and that’s a problem, warns Dunnhumby’s Anthony Worssam
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NewsJohn Lewis Partnership drafts in former Tesco director to board
John Lewis Partnership has appointed a former Tesco and Dunnhumby director as a non-executive on its board.