Gap, or The Gap Inc., is an American clothing and accesories retailer.

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Analysis: Are chatbots the key to customer service?


As investment in artificial intelligence continues to gain momentum, will chatbots become central to retail customer service or a misstep reflective of an over-reliance on technology?

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Gap CEO unveils plan to close hundreds of stores


Gap chief executive Art Peck has said it will close hundreds of its stores “with urgency” in a bid to shore up its flagging fortunes.

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