Think differently
Analysis: Are chatbots the key to customer service?
As investment in artificial intelligence continues to gain momentum, will chatbots become central to retail customer service or a misstep reflective of an over-reliance on technology?
Latest Gap news
Gap CEO unveils plan to close hundreds of stores
Gap chief executive Art Peck has said it will close hundreds of its stores “with urgency” in a bid to shore up its flagging fortunes.
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