Think differently
Analysis: Are chatbots the key to customer service?
As investment in artificial intelligence continues to gain momentum, will chatbots become central to retail customer service or a misstep reflective of an over-reliance on technology?
Latest Gap news
Gap’s UK losses widen as sales tumble
Gap’s UK losses have widened amid falling sales as the US-headquartered retailer grapples with a punishing fashion market.
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