All Click-and-collect articles
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NewsWilko relaunches click and collect from more than 200 locations
Wilko has relaunched its click-and-collect service at more than 200 collection points across the country, free of charge.
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NewsPrimark CEO Marchant: Belief in bricks-and-mortar retail ‘at the heart’ of success
Primark chief executive Paul Marchant has said the fashion giant’s belief and passion in bricks-and-mortar retail “lie at the heart” of its strategy and success.
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Innovation of the WeekFrench post office opens changing rooms for click-and collect-customers
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our team.
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NewsIkea sales boosted by soaring click-and-collect orders
Ikea has posted a full-year sales uplift as online sales and click-and-collect orders soar.
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NewsIkea launches more Tesco car park pick-up locations
Ikea will roll out more mobile pick-up points following a successful trial in partnership with Tesco.
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NewsPrimark to include womenswear in click-and-collect trial
Primark has announced the expansion of its click-and-collect trial to include womenswear for the first time, in addition to its current childrenswear offering.
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AnalysisWhat can retailers learn from Aldi’s supply chain strategy?
Aldi has been identified by Retail Week analysts as one of 15 global businesses leading operational excellence in the Retail Changemakers report. We dive into the grocer’s latest investments and central priorities as it looks to become a £135bn company
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NewsPrimark lowers kidswear prices as it rolls out click and collect in London
Value fashion giant Primark has lowered the price on hundreds of its essential childrenswear products in a bid to “help family finances go further” while also rolling out its click-and-collect service to an additional 32 of its stores, including in London.
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NewsJohn Lewis extends same-day delivery beyond London
Department store business John Lewis has launched same-day delivery outside of London, following the scheme’s success in the capital.
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NewsWilko extends deal with home delivery provider to 2026
Wilko has extended its contract with home delivery provider GXO to June 2026.
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NewsPrimark’s Bason: The store experience ‘should not be underestimated’
Finance director of Primark’s parent company ABF John Bason has said the experience of bricks-and-mortar stores should “not be underestimated” as consumers continue to flock back to the high street.
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AnalysisStrategy spotlight: What’s on the to-do list for Primark’s new advisory board?
Primark wants more out of digital, and validity for its fast-fashion model, so our Prospect analysts have examined some of the steps it is taking to secure ongoing growth as sustainability climbs up the consumer agenda and the cost-of-living crisis continues to bite.
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NewsWilko to launch click and collect across all stores
Wilko is expanding its omnichannel capability by launching a click-and-collect service for the first time across all of its UK stores.
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AnalysisAnalysis: After a bumper Christmas, is Argos finally back to its best?
Argos was the surprise star performer for Sainsbury’s over Christmas, driving strong general merchandise sales growth. After years of underperformance, is Argos back at its best?
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NewsJohn Lewis extends delivery window for last-minute Christmas shopping
John Lewis has extended its Christmas delivery and click-and-collect windows to capture sales from last-minute shoppers.
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NewsPrimark goes live with click-and-collect trial
Primark has launched its highly anticipated click-and-collect trial this morning.
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Retail VoiceDoes your store meet the multi-mission customer test?
Be like B&Q and make sure your retail stores are ticking all the right boxes for the modern shopper, writes Ben Sillitoe
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GalleryStore gallery: Apple launches click and collect and AR experience at new store
Apple has opened a new store on Brompton Road in London.
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Retail VoiceA new breed of buyer: reimagining customer experience
Many retailers have quickly and successfully navigated the challenges of the last two years to a place where they are now equipped with many of the right tools required to seamlessly serve their customers across whichever touchpoints or platforms they prefer. Manhattan Associates’ Alex MacPherson takes a look at how CX has evolved.
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NewsPrimark boss Marchant: ‘Click and collect is the culmination of two years of investment’
Primark chief executive Paul Marchant has said that the retailer’s new click-and-collect offer has been years in the making.