Founded by Jeff Bezos in 1994 as an online marketplace for books, Amazon has since expanded to become the world’s largest online retailer, selling electronics, software, video games, apparel, furniture, food, toys and jewellery. Retail Week provides news, features, analysis and opinion about Amazon, online markerplaces and digital innovation and technology.
John Lewis was the highest-rated retailer for customer satisfaction in the July edition of a long-running barometer published by the Institute of Customer Service, but retailers are now rated lower than banks on average
Amazon is looking to raise $25bn through a US bond sale as the retail giant looks to fund further investments in AI, according to reports.
New analysis by Knight Frank, shared exclusively with Retail Week, shows that online growth is slowing, with the majority of gains in online sales now among multi-channel retailers
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