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Mike Dennis talks to Retail Week on Sainsbury\'s results

Mike Dennis on Sainsbury's results and competition from the discounters Video

6-May-2015 | By

Cantor Fitzgerald’s managing director of consumer research talks about whether Mike Coupe’s plans for Sainsbury’s will prove successful.

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Focusing on customer service ensures loyalty

Many retailers still only pay lip service to true customer service

20-May-2015 | By Martin Newman

Are customer at the heart of all you do? Lots of retailers have this in their mission statement but only pay lip service to it.

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