All ZigZag articles
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InterviewZigZag founder: ‘Consumers are starting to understand that returns are not free’
As the post-purchase journey continues to be a sticky point for retailers and shoppers, we spoke to ZigZag founder and chief executive Al Gerrie to discuss how paid returns are transforming the industry, how customers are dealing with this, and the role technology plays in creating a better selling and shopping experience.
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NewsNearly half of returns over peak season included a fee
Around half of returns made between Black Friday and January 6 included a fee to send back the item, according to new data shared with Retail Week.
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NewsMajority of fashion retailers now charging for returns
Three out of four of the UK’s biggest clothing and footwear retailers now charge customers to send back unwanted items, according to new data shared exclusively with Retail Week by Retail Economics.
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News‘Serial returners’ are expected to generate £6.6bn of online returns this year
Customers who are deemed “serial returners” are expected to account for £6.6bn of online returns in the UK this year, according to new research by Retail Economics and ZigZag.
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NewsNew Look partners with ZigZag to open returns kiosks
New Look has partnered with returns management platform ZigZag Global and will start to roll out return kiosks in a selection of its stores this week.
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AnalysisThe disruptors: The businesses revolutionising returns
Returns have long been a conundrum for retailers, increasing costs and shrinking availability. Retail Week profiles the businesses shaking up returns.
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AnalysisRetail Week Live 2017: Start-up directory
Retail Week Live will be bringing together the brightest minds in retail and the start-up community to generate new and innovative ideas. Read more about the start-ups below.
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NewsWinners of the Hermes Retail Week Supply Chain Awards revealed
The East of England Co-op won the Hermes Grand Prix Award last night at the Hermes Retail Week Supply Chain Awards.