New Look partners with ZigZag to open returns kiosks

New Look London store

New Look has partnered with returns management platform ZigZag Global and will start to roll out return kiosks in a selection of its stores this week.

The kiosks will offer “a free and convenient return option for customers” as shoppers can choose to return an item to a store and use a QR code to process and drop off the parcel.

Subscription content

Please sign in now if you have a subscription or are already registered with us.

Retail Week

Register for free to continue reading provides premium, in-depth intelligence that helps retailers judge risks, spot opportunities and identify what they need to do to win in the digital economy.

Register today for a taste of our high-quality intelligence and enjoy:

  • Two free article views per calendar month on
  • Detailed analysis of current trends and events 
  • Exclusive newsletters
  • In-depth reports, videos, interviews and much more

Discover Retail Week register now

Please note, if you have recently purchased a subscription, it may take a few moments before your account is updated.