The inside view from HR director Gary Burgham

What makes your ideal employee?

Someone who is passionate about our brand and passionate about great customer service.

What sets apart working at Ann Summers from your competitors?

We have a real sense of team working. All our colleagues feel a strong bond with their team and therefore ultimately the business. We also offer real opportunities to develop.

How do you strive to retain your staff?

Our colleagues will stay when they can see where the business is going, understand the part they can play and feel they are a part of the story.

How do you ensure your employees have a good work/life balance?

We strive to ensure all our colleagues feel that they can strike the right work/life balance through formal flexible working processes, as well as managers working collaboratively with their teams so a flexible approach to work can be achieved.

Founded Acquired by its chairman in 1972

Based Whyteleafe, Surrey

Number of staff About 1,400

Number of stores 144

Number of days’ leave Minimum is 29 days including bank holidays. This rises by one additional day per year up to 34 days after five years service

Employee benefits Childcare vouchers and a generous discount scheme. In addition, there is a pension scheme, private medical insurance, non-contributory life cover and a bonus scheme to certain colleague grades

Work ethos Work hard to be the best you can be