All Technology articles – Page 63
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Retail VoiceBalancing the cost vs customer experience conundrum
Amid pessimistic projections for this year’s golden quarter, could retailers be unwittingly sacrificing customer experience at the altar of unavoidable cost-cutting? Not necessarily, says EXL’s Rahul Arora
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NewsAmazon launches cost-cutting review of unprofitable business units
Amazon is carrying out a broad cost-cutting review that will pare back parts of the business that have not been profitable.
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Opinion'Shein is the epitome of mindless consumption'
Shein is now a major force in the fashion world and should clean up its act, argues Natalie Berg
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Innovation of the WeekInnovation of the Week: Coles takes rapid grocery delivery to the skies
Welcome to the Retail Week Innovation of the Week, a new subscriber-only series highlighting retail initiatives that have caught the eye of our analysts
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Opinion'Difficult trading conditions offer a good opportunity to accelerate renewal'
While many retailers will approach uncertain conditions by looking to reduce costs and scale back, arbitrarily cutting investment is not a long-term approach, believes Lisa Hooker
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VideoWatch: 'BNPL is an important, growing part of our business,' says Currys credit director
Currys has doubled the size of its point-of-sale finance business over the past two years, Currys credit director David Buxton has revealed.
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NewsJohn Lewis appoints chief transformation and technology officer
The John Lewis Partnership has hired a chief transformation and technology officer – its first such role at an executive level.
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AnalysisSeven ways UK retailers are making real progress on sustainability
With next week’s COP27 putting the climate emergency in the spotlight, Retail Week recognises retailers and brands already driving measurable progress, including eBay, Ikea, Decathlon and Lush
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AnalysisAnalysis: Why the Lotte tie-up could prove to be lucky number 12 for Ocado
Ocado rubber-stamped an agreement with South Korean giant Lotte Shopping on Tuesday. The move has been hailed by investors as a coup, given South Korea’s highly mature ecommerce market and high level of automation. Could this be 12th time lucky for Ocado?
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Retail VoiceHow traceability can offer a sustainable future
Sustainability is good – and it is good business, says Fujitsu UK’s Dominic Ferrara, but what are the challenges retailers face when it comes to traceability and, most importantly, what are the solutions?
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NewsOcado strikes tech deal with South Korean retail giant Lotte
Ocado Solutions, the online group’s technology division, has struck a deal with South Korean business Lotte, which will deploy its Smart Platform.
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Retail VoiceFive reasons why loyalty programmes are broken – and how to fix them
For consumers, loyalty programmes can be limited in value, difficult to combine and easy to forget about. For retailers, they’re inflexible, expensive to run and difficult to drive value from, writes Libra Incentix’s Andrew Doxsey.
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NewsAmazon shares tumble as it warns golden-quarter profit could be wiped out
Amazon has warned that its profits could be all but wiped out during the crucial golden quarter in a bleak prediction that stunned Wall Street.
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AnalysisStrategy spotlight: Five ways Dunelm will ensure growth beyond the homewares boom
Value-led homewares specialist Dunelm has delivered one of retail’s strongest performances over the past two years. A new digital platform served it well in the pandemic and its low-cost operating model has protected margins, but as the post-Covid homewares boom relaxes amid the cost-of-living crisis will it be able to sustain its success?
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Opinion'Welcome to Web -1.0, where pureplays struggle and stores are stars'
Never mind the metaverse and Web 3.0 – as ecommerce players fall on tougher times, retailers must focus on creating genuinely multichannel models, writes Retail Week executive editor George MacDonald
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NewsMarks & Spencer deploys 'virtual influencer' to showcase trends and style tips
Marks & Spencer has created a ‘virtual influencer’ to “bring product ranges to life” through its Instagram account.
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NewsMarks & Spencer rolls out Sparks loyalty scheme internationally
Marks & Spencer is launching its Sparks loyalty programme into big overseas markets including India and the US.
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AnalysisThe Tech List: 50 digital leaders driving retail innovation
Retail Week’s definitive index of the most influential leaders in digital commerce publishes today. The Tech List is a celebration of the people progressing innovation worldwide
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AnalysisThe Tech List in numbers – more global leaders and women celebrated
Retail Week’s definitive index of the 50 global digital leaders driving retail innovation has landed. The Tech List recognises the work of individuals heading up tech transformation across stores, supply chain, personalisation, social commerce, sustainability and more
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AnalysisDIY metaverse worlds to virtual fittings: Four incredible innovations celebrated in The Tech List
Retail Week’s index of the 50 digital leaders driving retail innovation publishes today, shining a light on individuals powering game-changing technologies alongside those investing to improve business operations. Here are some of the next-level advancements celebrated