All Technology articles – Page 63
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Retail VoiceThree stages of retail opportunity in the metaverse
With the metaverse offering retailers a whole new level of customer interaction, EY’s Thomas Harms takes a look at what firms can do to seize the moment
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Opinion‘Make no mistake – quick commerce is not going anywhere’
Even before the pandemic, grocery shopping was ripe for disruption and q-commerce is here to stay, argues Edge by Ascential’s Xian Wang
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NewsOnline sales tax will ‘damage shops and high streets’, Marks & Spencer warns
Marks & Spencer has written to chancellor Rishi Sunak setting out its opposition to an online sales tax.
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VideoWatch: Boots CIO – a ‘meaningful difference’ in customer messaging forges a more human connection
Join Boots and Cognizant as they discuss why connecting with customers, especially younger, digital-native consumers, is becoming increasingly complex.
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Opinion‘Retail hardly features in the levelling-up debate – that’s a mistake’
Small, entrepreneurial retailers can be the drivers of redistributing wealth and opportunity across the UK, believes eBay UK general manager Murray Lambell.
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Retail VoiceThree ways to create a better customer connection
Exceeding expectations is a sure-fire way to keep shoppers happy. Slalom’s Miriam Souissi explores three ways in which retailers can go above and beyond to create better customer connections.
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NewsZara starts charging customers for online returns
Zara has started charging shoppers who return items purchased online.
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NewsSuperdry in-store sales rebound as online falls back
Superdry has reported a surge in store sales following the lifting of Covid restrictions, which also led to a fall in online revenues.
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Retail VoiceFour ways to enhance your payments experience
Increasing conversion rates is a constant ambition for ecommerce retailers, with dropouts in the checkout process a particularly challenging issue to resolve. Payoneer’s Lochan Sim sets out four tips to strengthen your payment experience as you expand and grow.
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Opinion‘A huge change is coming to online retail – are you ready for it?’
An update to Google Analytics is likely to transform how business performance is reported and how retailers resources are allocated, cautions Good Growth co-founder and chief executive James Hammersley
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DataData: Three charts that show where retailers are investing tech spend
Retail Week surveyed 50 supply chain, IT and tech professionals for the new Chain Reaction report to understand where they are placing their bets – and the areas they do not see as business-critical.
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AnalysisThe stores forecast: Five predictions for physical retail’s future
Retail Week’s Stores Week 2022, this year’s edition of our annual event celebrating bricks and mortar, begins today. From Marks & Spencer, Liberty and Rapha to Benefit Cosmetics and Ikea’s real-estate arm Ingka Centres, brands and retailers from across the industry will reveal how they are investing in their store strategies and what they see as the future of stores.
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NewsZalando profits and sales slip as supply chain and inflation costs bite
Zalando has reported dropping profits and revenues as rising inflation and the cost-of-living crunch impacted its bottom line.
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NewsNext sales up as digital channels exceed expectations
Fashion giant Next has reported a strong period of full-price sales growth as stores traded in line with expectations and its online channels far exceeded them.
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NewsJohn Lewis launches tech recruitment drive to ramp up digital capabilities
John Lewis Partnership, the owner of the Waitrose grocery business as well as the eponymous department store group, has unveiled a tech talent recruitment drive.
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Report StoreRents, Rates, Reform
Twenty-five leading retailers on the blueprint to solve the industry’s property crisis
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Retail VoiceHow R&D tax relief can help retailers respond to uncertainty
Retailers must innovate to meet the challenges of an uncertain and rapidly changing world. Research and development (R&D) tax relief can help them make the leap, says ForrestBrown’s David North.
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NewsSainsbury’s profits climb but sales slip as grocer braces for cost-of-living crunch
Sainsbury’s has recorded an uplift in full-year profits but warned that “significant external pressures” would dampen its profits in the upcoming financial year.
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AnalysisFrom Bower Collective to Pasta Evangelists – how subscriptions are leading CX
Retail Week examines why subscription models are key to locking in loyalty and how these new businesses are driving exceptional experiences in our report 9 CX Disruptors.
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Retail VoiceWhy embedded finance offers a brighter future for retailers
Any consumer-facing business has a key objective – to get closer to their customers and stay engaged. Railsbank’s Louisa Murray explains how businesses know exactly what they want when it comes to seeking out the final frontier between themselves and a paying customer.