Pets at Home: What will its world-beating pet care platform look like?


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Pets at Home this morning unveiled a set of record results, boasting a 6.6% jump in sales to £1.4bn and delivering an underlying profit before tax ahead of guidance 

What really set tails wagging was the announcement of its new medium-term strategy to launch “the world’s best pet care platform”, which promises to blend its myriad services on to one easily accessible platform.

But what will that look like in practice? And what is its implementation worth to the business? Retail Week spoke to Pets at Home chief executive Lyssa McGowan to find out. 


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