Innovate or die – never has this adage been truer than following the collapse of BHS.

Where did it go wrong? Could it have been rescued? And how to make sure you don’t make the same mistakes?

Against the backdrop of a retail world that’s transforming before our eyes, JML chief executive Ken Daly talks about the importance of forecasting for survival, why the company is growing online and what we can all learn from the BHS failure.

  • From Retail Week Live, March 2017