Retail 2020: 25 leaders on the year ahead


Exclusive interviews with retail CEOs reveal how the pandemic has impacted their businesses, the industry’s tentative road to recovery and what the long-term effects may be for the sector.

The retail industry is set for a ‘new normal’ with long-term changes in consumer shopping habits and behaviours, the leaders of 25 of the UK’s largest retailers and brands have told Retail Week in a new report.

This was the overwhelming consensus among the leaders interviewed as part of Retail 2020, Retail Week’s flagship annual report, now in its ninth year.

Produced in association with Microsoft, the report’s research was conducted as the coronavirus pandemic began unfolding and provides a comprehensive analysis of its impact on the retail ecosystem and its potential long-term implications.

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