Opinion – Page 59
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OpinionOpinion: Retailers must smarten up to keep customer loyalty
Given that large parts of the British retail industry are increasingly scrabbling to maintain footfall and sales growth, encouraging customer loyalty has never been so crucial.
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OpinionJohn Lewis ‘pilot’ stores symptomatic of digital shift
The fact that John Lewis will use 15 stores to pilot new ideas is symbolic of coming to terms with digital and the new terrestrial.
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OpinionOpinion: Retailers – throw old traditions out the window
Online and mobile commerce is turning traditional notions of retailing upside down.
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OpinionWill Amazon’s Prime Day be a delivery disaster?
Prime Day is now under way. Amazon’s self-created shopping holiday is in its third year and it’s expected to be bigger than ever.
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OpinionIndicator will help retailers win in the digital economy
Asos has taught the retail sector many things. From its excellent logistics and delivery operation, to its dominance on social media and leading product offer, there are many lessons to be followed. But perhaps the standout lesson is its relentless obsession with the customer.
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OpinionOpinion: Has a culture of 'pop in' caused customers to opt out?
Rita Clifton explores how far a slow-changing attitude to the role of stores has damaged the sector
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OpinionOpinion: Click and collect can be an ‘experience’
Whichever way you cut it, clicking and collecting has to be the ultimate non-experience that can take place in a store.
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OpinionOpinion: Tesco will be poorer while Wilson recuperates
Sometimes bolts from the blue strike at random and without warning which put business, and life in general, into perspective.
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OpinionOpinion: Mothercare boss has won the battle, not the war
Mothercare is on the latest stage of its torturous journey, lining up cash to fund its restructuring and putting one of its arms into administration.
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OpinionPrime Day is Amazon's key to long-term sales growth
Amazon promises its Prime Day 2018 will be its most “epic”, but it is also crucial to its long-term growth, writes Howard Lake.
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OpinionOpinion: Don't ignore the seismic shifts in global retail
As we obsess about the rapidly changing shape of British retail, we are in danger of missing the bigger picture.
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OpinionHow BHS turned Sir Philip Green from hero to zero
Retail Week executive editor George MacDonald reviews Damaged Goods, Oliver Shah’s new book on Sir Philip Green and the demise of BHS.
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OpinionJohn Roberts: Complacency has killed high street jobs
The death of the high street is a much-used term, but some bricks-and-mortar retailers are starting to pay the price for not inventing their own future.
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OpinionWhat retailers don’t know about customer loyalty
Retailers rely on loyalty programmes to incentivise shoppers and ensure repeat business, with 62% saying they plan to refresh their loyalty offerings within the next year.
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OpinionForget Westminster, save the high street at local level
In Wood Green, my local shopping centre, what was the BHS is now a Poundworld – and like BHS, it’s also destined for closure after collapsing into administration.
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OpinionOpinion: Slow down, this is a convenience store
News that Tesco is trialling a cashless Express store at its Welwyn Garden City HQ is no real surprise, given that everyone from Amazon to Alibaba has been grabbing headlines and admiring glances for their scan and go, checkout-free stores.
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OpinionAmazon helps entrepreneurs to build delivery start-ups
Amazon is offering support to would-be entrepreneurs to help them develop delivery businesses that will fulfil the retailer’s growing parcel volumes.
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OpinionOpinion: How to survive the crisis on the high street
Three years ago, I gave a talk called ‘Is There Life After The High Street?’ about what I thought the future of retail would look like and why I withdrew my company Argenteus from physical retail in favour of online.
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OpinionWhat Tesco’s new HQ says about the grocer’s future
“This is a bit different to the old Tesco House” were the understated words of Tesco boss Dave Lewis as he unveiled the grocer’s newest head office building.
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OpinionIs your spreadsheet addiction leading to administration?
With sky-high consumer expectations and a difficult economic environment to contend with, retailers must have robust planning and forecasting processes.