All OpenAI articles – Page 3
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AnalysisChatGPT agent mode on trial: how Sainsbury’s, Wickes and more handle AI as a customer
Most retailers aren’t yet ready to be shopped by customers using an AI agent. At least, that’s what our test of ChatGPT’s Agent mode showed when Retail Week put it through its paces on some typical shopping missions.
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NewsChatGPT shopping agent falters on half of UK’s big four grocers
Shoppers using ChatGPT’s new agent to complete their online shopping may run into technical difficulties on half of the UK’s ‘big four’ supermarkets, Retail Week has found.
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Chart of the WeekUK shoppers more hesitant about AI in retail than international consumers
A survey of shoppers in five key Western markets has shown that UK consumers are the most likely to express hesitation about the rollout of AI features by retailers.
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OpinionFrom assistants to agents: What agentic AI really means for retail
There’s lots of hype, but agentic systems won’t deliver value unless they’re grounded in the realities of how retail works, argues Dunnhumby’s Sandra Stanley
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Innovation of the WeekOpenAI launches ChatGPT agent that can order online groceries
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team. Every week, we bring you new ideas and case studies across consumer, technology, sustainability, economy, policy and industry.
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AnalysisAI shopping is good – what does that mean for retailers?
OpenAI is reportedly planning to integrate checkout into the ChatGPT shopping tool. Whether this happens or not, the move by various large language model (LLM) providers to push into product discovery is massive news for retailers.
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Chart of the WeekWhy retail is lagging behind other sectors in AI investment
Data provided exclusively to Retail Week from Quid shows the retail AI use-cases drawing the most investment
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AnalysisChatbots are now dominant. To make them better, get your data in order
Two years ago next week, OpenAI launched GPT-4. As the AI hype cycle ebbs and flows, it is easy to forget that this felt like a massive step forward in generative AI capabilities
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Retail Navigator AnalysisIkea (Strategy)
Ikea opens a pop-up store in London celebrating its iconic blue Frakta bag, situated next door to its new Oxford Street site. The “Hus of Frakta” offers bag personalisation, curated products, and reflects the retailer’s commitment to affordable, stylish design. The pop-up will be open until March 2025.
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Innovation of the WeekKlarna enhances AI offering with virtual customer assistant
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our team.
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Retail Navigator AnalysisZalando (Strategy)
As Zalando continues to evolve its social commerce credentials and up its ability to engage by ‘entertaining’ consumers, it has revealed plans to open a site in China’s “tech-hub” Shenzhen, and has confirmed a committment with OpenAI to continue developing generative AI solutions.
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Retail Navigator AnalysisCurrys (Strategy)
Having returned to profit in the latest financial year, Currys outlined its initiatives to drive growth in 2024. These include strengthening its repairs business, investing £90m in capital expenditure across the year, and exploring the opportunities AI presents both internally and through the products it sells.
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Opinion‘As ChatGPT gets flirty, now is the time to embrace this cutting-edge technology’
With new releases this week from OpenAI and Google, generative AI (Gen-AI) tools are developing rapidly and destined to be on every smartphone. As more customers gain access to this dynamic technology, now is the time for retailers to get on board and explore the opportunities.
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AnalysisThe stories that rocked retail in 2023
2023 was frequently a tough year for retail. From the ongoing cost-of-living crisis to the travail of the pureplays and the collapse – and rebirth – of a much beloved high street institution, here are the stories that shook the industry
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AnalysisWhere THG, Jigsaw, Hawes & Curtis and Richer Sounds are investing in 2024
Store experience, digital marketing and AI will dominate investment strategies next year, say the bosses of the UK’s largest retailers in the Retail 2024 report.
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AnalysisFour of the biggest innovations coming out of global retail
Published today, The Global Innovation Report takes a detailed look at retailers and brands spanning 18 international markets for inspiration on new thinking, technology and partnerships to drive a path forward. Here we highlight four significant innovations
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AnalysisFive tech trends that will define retail in 2023
Which burgeoning technology will take centre stage in 2023 and what opportunities will it present for retailers? We put the question to a panel of tech experts
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