All Multichannel articles – Page 222
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News
John Lewis to upgrade EPoS system to support multichannel
John Lewis is to implement a “quicker and easier” EPoS system as it sets out an integrated multichannel approach for its department store, specialist home store and website offers.
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AnalysisCustomer Service: Right first time
Giving your store and call centre staff the responsibility and means to solve customer problems can not only turn a negative into a positive but also pay off for the wider business
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AnalysisLaura Tenison: JoJo Maman Bébé founder building a ‘truly multichannel’ business
JoJo Maman Bébé’s founder has turned the fashionable mother and baby brand into a multichannel success after spotting a gap in the market. Lisa Berwin finds out how.
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OpinionBreak down the cross-border barriers
UK consumers are Europe’s biggest online shoppers. Most other EU states are way behind so there’s a lot of future business out there and many retailers want to tap into it. But it’s often not that easy, says Stephen Robertson
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NewsFindel pre-tax losses to be higher after restatement
Home shopping group Findel is to restate results for the year to April 3, 2009, following a review of accounting entries within its education division.
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NewsFurniture site Made.com launches with value offer
A new etail site, backed my ecommerce entrepreneur Brent Hoberman, has launched in the UK with a model aiming to save customers money on furniture by ordering directly from the manufacturer.
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NewsNaked Wines to offer advance order savings
Online wine specialist Naked Wines will next week launch a deal for customers to order wine up to a year in advance and save up to 50% on their orders.
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News
Molton Brown replaces ecommerce platform
Molton Brown is to replace its website platform with a system from ATG as a step towards its international e-commerce expansion.
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NewsIdeal Shopping returns to profit after turnaround
TV shopping group Ideal Shopping Direct has grown sales and returned to profit after completing its turnaround plan.
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AnalysisOnline retail demographics: the law of averages
The average age of internet buyers in Europe is 40. Does this mean multichannel has become truly mass market, and are there still distinctions in the way different groups shop? Joanna Perry investigates
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NewsOcado to float after general election
Home shopping group Ocado has signalled its intention to launch an IPO after the general election.
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NewsBlockbuster may put up stores as collateral to ensure DVD supplies
Troubled DVD rental group Blockbuster may have to put up Canadian stores as collateral after failing to secure bank credit for stock.
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NewsPark Group to launch pre-paid cards
Christmas hamper company Park Group is launching a range of pre-paid cards to for its customers that will redeemable at major high street chains.
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AnalysisRetail iPhone apps: Mobile commerce on the move?
Can the upsurge in mobile phone apps from retailers turn the hype of mobile commerce into a reality, or are they just a passing fad?
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AnalysisAugmented Reality
Last week fashion group Benetton launched its global catalogue with ‘augmented reality’ technology to increase customer interaction. So what does that mean and who’s doing it?
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NewsTesco clothing chief Terry Green replaced by Richard Jones
Tesco clothing chief Terry Green is to be replaced by the grocer’s head of non-food Richard Jones.
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NewsRestructuring bears fruit as Flying Brands profits rise
Home shopping group Flying Brands strategy to focus on its core gardening and gift divisions is bearing fruit, the retailer said as it posted improved full-year results.
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NewsN Brown to launch plus-size menswear
N Brown, the internet and home shopping group, is to launch a plus-size menswear brand called Williams & Brown
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NewsBenetton launches interactive catalogue
Italian fashion group Benetton has launched a multimedia element to its worldwide catalogues that will give customers behind-the-scenes access to its new collections.