More online retail – Page 197
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OpinionThe future lies in o-commerce
Apple’s innovations will have a dramatic effect on how shoppers behave, says Steve Robinson
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AnalysisWhat’s waiting in Marc Bolland’s in-tray at M&S?
Dutchman Marc Bolland takes the reins this week at M&S. We look at the big questions facing him as he moves into the Paddington hot seat
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OpinionAsos adds more cool to the second-hand market
Hand-me-downs and second-hand clothes have never been so popular – vintage has become a look all in its own right - and there is no shame any more in wearing other people’s clothes.
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OpinionGuiding the guidelines
Two recent examples of draft guidelines relating to ecommerce show why retailers must be prepared to lobby if they don’t want to be stuck with unworkable rules.
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Analysis
Why aren’t there more women in multichannel retail?
High-profile female entrepreneurs have conquered ecommerce, so why aren’t there more in established retailers, asks Joanna Perry
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AnalysisRetail’s fastest growing sales channel
Multichannel has gone from being virtually non-existent to an increasingly powerful weapon for retailers in the past decade - and now cross-channel selling is the ultimate goal
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AnalysisFive big questions for Asda’s new boss
Asda is finding trading tough but has big ambitions. As Andy Bond prepares to take a back seat, Jennifer Creevy looks at the big issues his successor will need to tackle to get the grocer back on track
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OpinionOut of sight, out of mind
The website crash suffered by Net-a-Porter spin-off The Outnet last week shows that even internet-savvy businesses can get things very wrong.
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OpinionAim high for long-term loyalty
Loyalty is more about products and service, and less about promotions, says Jacqueline Gold
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AnalysisEBay’s bid to conquer fashion
With a dedicated and revamped area, fashion marks eBay’s next big push into the fixed-price arena, but will customers take to the shift in focus and will it succeed in a crowded market
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AnalysisCan Walmart overcome Chinese etail challenges?
Walmart plans to launch an ecommerce operation in the world’s most populous nation. With more than 380 million internet users - more than the entire US population - China represents a massive opportunity for the world’s largest retailer. However, growth will not come easy and Walmart must be able to ...
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OpinionDigital Economy Bill: Time for change
The debate in Parliament yesterday confirmed that the anti-piracy measures within the Digital Economy bill are certain to pass into law, and be retained regardless of which party takes power next month.
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Analysis
An Easter battle come rain or shine
Recent unpredictable weather has only heightened pressures on the DIY sector and an Easter washout could spell disaster. Nicola Harrison looks at retailers’ fightbacks and asks if the looming price war will help
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OpinionBreak down the cross-border barriers
UK consumers are Europe’s biggest online shoppers. Most other EU states are way behind so there’s a lot of future business out there and many retailers want to tap into it. But it’s often not that easy, says Stephen Robertson
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AnalysisCustomer Service: Right first time
Giving your store and call centre staff the responsibility and means to solve customer problems can not only turn a negative into a positive but also pay off for the wider business
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OpinionE-learning from the public sector
Retailers can learn much from how the push to deliver far more public services online plays out.
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AnalysisOnline retail demographics: the law of averages
The average age of internet buyers in Europe is 40. Does this mean multichannel has become truly mass market, and are there still distinctions in the way different groups shop? Joanna Perry investigates
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OpinionCould Richemont net a winner?
No wonder Richemont is targeting a larger slice of Net-a-Porter — it has been one of the best etail growth stories in a market where its founder Natalie Massenet once faced naysayers who believed luxury fashion would never work online.
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Analysis
Are you getting the best from your payment acquiring partner?
In order to be a leader in today’s competitive market, it is essential to respond to all market challenges - and opportunities - with speed. The payments environment is ever changing, and you need to find new ways to respond to your customers, reduce your costs and outpace your competition. By choosing Chase Paymentech Europe Limited as your payment acquiring partner, you are safe in the knowledge that you will always be one step ahead of your competitors.
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OpinionTesco’s dotcom model
Tesco is widely thought to be the only grocer to make a profit from its dotcom operation. And judging by the reaction from the City after analysts visited its dotcom-only store in Aylesford, Kent, on Friday, the grocer looks poised to widen the gap on its competitors.