More online retail – Page 4
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AnalysisNo waste, no fuss: What it’s like to shop with weekly.shop
After years of efforts and attempts by major grocers at plastic packaging reduction, it remains difficult to go to a supermarket and get all the products you want without taking home some disposable plastics too.
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Innovation of the WeekOpenAI launches ChatGPT agent that can order online groceries
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team. Every week, we bring you new ideas and case studies across consumer, technology, sustainability, economy, policy and industry.
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AnalysisBack to basics: how premium homeware retailer Oka is rebuilding after a crisis
Oka chief executive Mark Saunders and chief customer officer Aalish Yorke-Long speak to Retail Week about digital replatforming, store expansion plans and when to stick to your knitting.
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AnalysisAI shopping is good – what does that mean for retailers?
OpenAI is reportedly planning to integrate checkout into the ChatGPT shopping tool. Whether this happens or not, the move by various large language model (LLM) providers to push into product discovery is massive news for retailers.
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Opinion‘Unless Amazon wants to remain a bit-part player in UK grocery, an acquisition would be the likely route’
Amazon’s UK grocery presence amounts to a pimple on an elephant’s backside so, if it wants to grow, a deal would be the obvious option, believes Shore Capital’s Clive Black
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InterviewQ&A: Asos head of loyalty Macy Hong on the pureplay’s new loyalty scheme
Nearly a month ago, the pureplay fashion retailer announced the rollout of its new loyalty scheme Asos World. Retail Week sat down exclusively with the retailer’s head of loyalty and customer engagement Macy Hong to get a temperature check on how the launch has gone and what’s next.
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AnalysisThe Moriarty Effect: will Sainsbury’s loss be Dunelm’s digital gain?
Dunelm has announced its incoming chief executive following the retirement of Nick Wilkinson after seven years at the helm, but it’s not just a changing of the guard for the homeware retailer – could it be a pivot towards digital innovation?
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AnalysisWill Amazon’s doubled Prime Day be a hit or miss with consumers?
For the first time in its history, Amazon is doubling the number of days its running its Prime Day event for, from two to four
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AnalysisCurrys completes turnaround phase as it looks to power ahead
Currys has beaten its annual profit expectations and resumed its dividend payments to shareholders as boss Alex Baldock and co have put their turnaround phase behind them.
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Opinion‘In an omnichannel world, online returns stances looks out of kilter with shopper behaviour’
Some people exploit the returns system but why should online customers be treated differently from in-store shoppers, asks Charlotte Hardie
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InterviewQ&A: Gousto boss Timo Boldt on riding value, health and convenience into the ‘Champions League of start-ups’
After posting record profits for the 2024 financial year, Gousto chief executive and founder Timo Boldt talks to Retail Week about focusing on the customer, international expansion and the power of convenience and value.
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DataExclusive research: 1,000 shoppers reveal the new ways they discover brands
Exclusive consumer research from Pinterest and Retail Week reveals new ways UK shoppers are discovering brands, what’s likely to make them buy and how retailers must act now for sustainable growth
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InterviewQ&A: ProCook execs on growing through store expansion, product development and tech
Kitchenware retailer ProCook reported on its full-year results this week, with total revenue increasing 11% to £69.5m and underlying profit before tax soaring 50.9% to £1.5m
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AnalysisHow Morrisons, Holland & Barrett and Liberty are redefining CX – and what you can learn from them
Retail Week’s latest report reveals how top retailers are building agile long-term growth strategies to stay ahead of changing customer expectations
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Opinion‘Online shopping is no longer exciting. Etailers will need to pedal harder to succeed’
Retail Week editor-in-chief Charlotte Hardie wonders whether the role that online purchasing plays in people’s lives has changed forever
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Opinion‘A new way to shop is integrating the best of physical and online worlds’
The arrival of ‘discovery commerce’ means what people love about going to the shops can be replicated online, believes Accenture Song’s Sarah Lambert
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Chart of the WeekJust one in four UK retailers feels highly prepared for cyber incidents
A wave of attacks faced by the British retail sector this spring demonstrated how important it was for brands to tighten their cybersecurity strategies, but new research shows that just one in four retailers feels highly prepared to deal with a major cyber incident
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AnalysisAroma Zone: The French health and beauty retailer scenting opportunity in the UK
French health and beauty retailer Aroma Zone is the latest international player to sense an opportunity in the UK.