More on Me + Em – Page 2814
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NewsCustomer service expectations soar in recession
The recession has changed consumers’ shopping habits so much that three quarters of shoppers would leave a store without buying if they received poor levels of customer service.
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NewsHunkemöller strengthens management team
Dutch lingerie retailer Hunkemöller has strengthened its management team with two new appointments.
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OpinionDigital media sales raise new customer service questions for retailers
Although it is far from a mature market, it is always worth watching developments in electronic books — and it has been a busy week in the sector.
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NewsBench owner ups warehouse productivity
Americana, owner of fashion retailer Bench, is hoping to lift productivity in its warehouse by using voice technology for stock picking.
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NewsTesco opens website to developers of applications
Tesco.com is providing third-party programmers with access to some of its data to ensure the site becomes available on the growing number of devices that consumers use for internet access.
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NewsAsos improves customer email response times
Fashion e-tailer Asos has improved the time taken to respond to customer emails after implementing eGain Communications software.
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NewsSir David Jones ‘held sensitive talks with Mike Ashley after loan repayment was due’
JJB Sports executive chairman Sir David Jones reportedly held sensitive talks about company business with rival sportswear boss Mike Ashley when his secret £1.5m personal loan from Ashley could have been called in.
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NewsTraditional toys to sell well this Christmas, says Hamleys
Barbie, Lego and Transformers are among the traditional toys being touted as big sellers this Christmas by iconic toy retailer Hamleys.
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News90 per cent of retailers are on Sale
90 per cent of retailers are currently on Sale or discounting, according to PricewaterhouseCoopers.
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NewsBarnes & Noble launches e-book store
US bookselling giant Barnes & Noble has launched what it says is the largest online shop of electronic books.
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NewsMorrisons posts 22nd period of market share growth
Morrisons has posted its 22nd successive period of market share growth, according to TNS Worldpanel grocery data.
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NewsHouseholds £12 a week better off in June, says Asda
UK families were on average £12 better off a week in June compared with last year, representing a 7.8 per cent increase as interest rate cuts continue to help mortgage payers.
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NewsMorrisons confident it will beat full-year expectations
Morrisons has reported that it is confident its full-year results will be ahead of earlier expectations as it has achieved strong trading in its first and second quarters.
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NewsBRC calls for action to save town centres
Three times more town centre stores are now vacant compared with last autumn and the British Retail Consortium (BRC) has called for action to secure the future of UK high streets.
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NewsNext raises profit forecast
Next has raised its profit forecast by £30m after a strong start to the year.
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NewsFirst Quench commercial director replaced
First Quench Retailing commercial director Lloyd Stephens has exited the retailer and been replaced by former board director at Somerfield Mike Osmond.
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OpinionSummertime and the shopping is… almost impossible
It’s summer: season of rain, flash floods and, er, major civil engineering projects. Try cutting through central London at the moment and the chances are very high that your progress will be slowed by closed streets, roadworks and temporary traffic lights.Even semi-pedestrianised thoroughfares, such as Covent Garden’s Neal Street, are ...
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NewsLakeland launches new-look store in Stratford-upon-Avon
Homewares retailer Lakeland opened a new-look store in Stratford-upon-Avon on Monday.
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NewsTesco mulls separate credit rating for banking arm
Tesco is considering a separate credit rating for its financial services arm as it seeks to step up its banking operation.
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NewsNo green shoots for two years, say retailers
The world’s top retailers do not expect any recovery in the economy for up to two years, denting any hopes of green shoots.