John Lewis rolls out CollectPlus click-and-collect nationwide

John Lewis shoppers can now collect items from 5,500 local convenience stores, newsagents, supermarketsand petrol stations in CollectPlus’ network, which will expand to 7,500 stores in its current financial year.

The department store trialled the service last September and more than 18,000 parcels have been handled during a seven month period.

As with the trial, the service will cost £3 and purchases will typically be delivered to their store of choice the next day.

John Lewis head of online category James Leeson said: “Click & collect has become a huge part of our business and we are committed to providing our customers with the most convenient shopping experience. We’re delighted to have extended that to every corner of the country.”

CollectPlus commercial director Paul Scratchley said: “Today’s shoppers are not always able to wait in at home for deliveries; and for those that live in more rural areas and smaller towns, even collection from the retailer’s store can be difficult.

“The roll-out of this service with John Lewis is a great example of how people in less populous areas of the country can still enjoy the same choice and convenience as those based in cities. We’re proud of the success of the trial and that in rolling the service out across the country, we are able to make John Lewis accessible to even more online shoppers.”

The tie-up with CollectPlus adds to John Lewis’ online convenience. Over 90% of people in urban areas in the UK living within a mile of a CollectPlus store, and 89% of people that live in rural areas within five miles of a store in the network.