As Topshop reveals a deal with Nordstrom to open Topshop and Topman departments in the retailer’s stores, we take a look at the US giant.

Nordstrom has 231 stores in 31 US states

  • Nordstrom has 231 stores in 31 US states.
  • The retailer operates 117 full-line Stores, 110 Nordstrom Racks, two Jeffrey boutiques, one treasure&bond store and one clearance store.
  • The retailer is famous for its customer service and with numerous stories of employees going out of their way to please shoppers. The retailer places a high value on staff training and development. For many years it gave all employees the ‘Nordstrom Employee Handbook’, a single 13x20cm piece of card with just 75 words on it and only one rule – “Nordstrom Rules: Rule #1: Use your best judgement in all situations. There are no additional rules.”
  • Nordstrom also operates a private sales marketplace, HauteLook.com, which has 7.5m members.
  • In 2011 Nordstrom reported turnover of $10,497m and pre-tax profit of $638m
  • There are 2.6 million members of Fashion Rewards, Nordstrom’s loyalty programme
  • Since 1991 Nordstrom has used models with disabilities in its advertising.
  • In 2011 Nordstrom made over $1bn in total sales on cosmetics
  • Nordstrom will open 10 new stores this year, including two in California and two in New York. Earlier this year the retailer announcec plans to open a 285,000-square-foot store in Manhattan in 2018.

Topshop and/or Topman departments will launch in the following stores:

  • Ala Moana (Honolulu, HI)
  • Oakbrook Center (Oakbrook, IL)
  • Barton Creek Square (Austin, TX)
  • Phipps Plaza (Atlanta, GA)
  • Burlington (Burlington, MA)
  • The Plaza at King of Prussia (King of Prussia, PA)
  • Chandler Fashion Center (Chandler, AZ)
  • San Francisco Centre (San Francisco, CA)
  • Dadeland Mall (Miami, FL)
  • South Coast Plaza (Costa Mesa, CA)
  • Garden State Plaza (Paramus, NJ)
  • Southcenter (Tukwila, WA)
  • Irvine Spectrum Center (Irvine, CA)
  • Valley Fair (San Jose, CA)