All Customer articles – Page 84
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AnalysisFavourite websites: Where retail bosses love to shop online
After a year that saw ecommerce accelerate like never before as consumers flocked online, Retail Week asks CEOs to name their favourite retail websites and tell us what they love about them.
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DataData: Biggest factors motivating online consumer spending revealed
Retail Week’s inaugural Ecommerce 2021 report surveyed 1,000 UK shoppers to uncover what is driving them to purchase, where they are starting their online shopping journeys and which retailers are winning in UX.
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Opinion‘Road to freedom will still be a long journey to retail normality’
The country, and therefore retail, is on a “one-way road to freedom” as prime minister Boris Johnson put it when he unveiled a route out of lockdown.
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NewsTikTok and Shopify partnership extends to UK as Facebook launches shopping tool
TikTok and Shopify have launched a partnership to help retailers and brands connect with new customers, while Facebook has created a rival shopping tool.
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OpinionRhian Bartlett: ‘Great value doesn’t have to come at the cost of quality’
You can’t have your cake and eat it, or so the saying goes. As a grocer, that’s meant that you can be known for low prices or for premium products – but you can’t be great at both.
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Retail VoiceRethinking retail: the three trends you need to know
The past 12 months have seen unprecedented changes to the retail scene. Marie McCarthy, regional sales director at Centric Software, outlines three key trends that will define 2021.
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AnalysisGrocery on demand: the new ecommerce battleground
As Deliveroo announces its intention to float, Retail Week looks at the growing area of grocery on-demand and which of the big supermarkets are likely to win share in this burgeoning part of the market.
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Retail VoiceGetting personal is key to ecommerce success
Ecommerce businesses need to personalise the customer experience to boost conversion rates, says product manager at Coveo Andrea Polonioli.
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NewsConsumer confidence boosted in February as vaccine rollout continues
Consumer confidence jumped in February as the UK looks forward to a post-pandemic future.
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Retail VoiceWinning hand – how gift cards can boost your brand
With home-working and online shopping now the new normal, Heather Rogers, senior director of ecommerce at Blackhawk Network Europe, believes the gift card market is a huge untapped source of revenue.
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AnalysisGoing local: the retailers opening neighbourhood stores
With less commuting and more time spent exploring the shops and cafes on our doorstep, it comes as little surprise that localism is seeing a resurgence in 2021. Retail Week explores the small store formats popping up on the high street.
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AnalysisData: The sectors that thrived online over Christmas – and what it means for 2021
Online was undoubtedly the big winner of Christmas 2020. Retail Week’s latest report delves into which sectors benefited most from the shift to ecommerce and what that means for the year ahead.
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Retail VoiceWill 2021 be the year of social commerce?
The pandemic has forced retailers to rethink the way they engage with consumers. Carl Hutchinson of Summit believes 2021 could be the year when social commerce becomes a dominant force in retail.
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OpinionSuzy Ross: 'Retail is moving from customer data to customer intelligence'
It is nearly one year since life as we know it was suspended. Almost overnight humans seemed to disappear from the physical world.
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DataData: Shoppers most excited to return to Primark after lockdown
Consumers feel more comfortable now about returning to stores than they did last May, exclusive research for Retail Week has shown, and shoppers are most excited to return to Primark.
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AnalysisData: Top 10 retailers ranked for best online UX
Retail Week’s inaugural Ecommerce 2021 report surveyed 1,000 UK shoppers to discover which retailers are winning in UX, where the new consumer is starting their online journey and what is driving them to purchase
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OpinionJo Whitfield: ‘Tackling climate change should come before competitive advantage’
Like many families, Sunday evenings have become a time to sit down together and watch one of Sir David Attenborough’s many thought-provoking documentaries on the natural world.
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AnalysisThe Big Question: Will tighter regulation spell the end for buy now, pay later?
With the Financial Conduct Authority’s crackdown on buy now, pay later companies beginning earlier this week, Retail Week asks experts if regulation will destroy this rapidly growing sector.
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NewsRecord spending spree to reignite economy post-pandemic, says BoE
The economy could hit pre-pandemic levels in early 2022 if households start spending the £125bn in pent-up savings once the vaccine is rolled out, according to the Bank of England.