All Customer articles – Page 82
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NewsConfidence inches up in April as consumers remain cautious about future
The rise in consumer confidence levels slowed in April as new Covid-19 variants and economic worries dampened the reopening of stores and hospitality.
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Retail VoiceThree ways retailers can achieve conversion responsibly
Responsible selling and buying are now more important than ever, and the retail industry has a duty to avoid exploiting consumers for short-term gain, says Openpay UK managing director Andy Harding
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Retail VoiceLoyalty is up for grabs – five ways marketers can adapt to shifting shopper habits
Getting to the heart and soul of what your consumers want is key. Catalina UK vice president and managing director Premal Patel shares five strategies that can help build genuine long-term loyalty with a personal touch
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OpinionAnita Balchandani: ‘Expect a spending splurge but not a straight-line recovery’
After a long hiatus, as non-essential retail reopened in the UK the early signs suggest there are reasons to look forward with optimism.
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AnalysisFive ways to turn your staff into customer champions
Retail Week’s Customer Champions report, produced in association with Critizr, outlines the crucial role of frontline staff in welcoming customers back to stores.
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Retail VoiceWhen UK retailers meet their audiences on Pinterest
Understanding customer behaviour and insight as stores reopen after lockdown will be crucial, says Pinterest director of business marketing EMEA Visha Naul
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AnalysisLife after Covid: John Lewis, Asda and Ikea on retail’s post-pandemic priorities
From a renewed focus on price to a more flexible workforce and changing approaches to online, stores and supply chain, Retail Week looks at what’s top of the to-do list for retailers.
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AnalysisAnalysis: How Tesco’s Clubcard revival opens up new horizons post-pandemic
Following a year fundamentally shaped by the coronavirus pandemic, Tesco boss Ken Murphy set out his vision for utilising the strength of the retailer’s Clubcard customer base to put clear water between the grocer and its competitors.
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OpinionPeter Williams: ‘To fully restart retail we need a return to pre-Covid behaviour’
When asked my views about looking forward for retail, the honest answer is: “I’m really not sure that I know.”
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AnalysisLive updates: Retail’s big reopening as Covid restrictions ease
The lights are being turned on again, three months after many stores went dark for the third lockdown as Covid gripped the country.
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Retail VoiceWhy affiliate marketing should be on your shopping list
Affiliate marketing is one of the most effective ways to promote your brand – and with 80% of retailers already using it, it’s an essential technique to increase revenue and awareness, writes Webgains head of UK sales Steve Dean.
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AnalysisVery Group and Gousto reveal CX investments
The Very Group’s chief marketing officer Carly O’Brien and Gousto’s chief technology officer Shaun Pearce will reveal their biggest successes from the past 12 months and their plans for the coming year in our ‘Lean retail machines’ virtual event today.
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AnalysisThree ways to market with purpose
Here we crystallise the learnings fromCX Decoded into five key steps to create a first-class customer experience proposition in order to drive sales and profits in 2021 and beyond.
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NewsHeavy discounting in March as low demand plagues fashion and footwear
Shop prices continued to fall in March, as non-food retailers struggled to entice shoppers to buy during lockdown.
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Retail VoiceRetail’s pandemic: reflections on a year since lockdown
It’s been a little over 12 months to the day since the UK entered lockdown. Conrad Digan, independent consultant at Objectivity, looks back at a year unlike any other for the retail industry.
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VideoRetail Question Time with Gary Grant and Frances Bishop
As retailers prepare to reopen next month, toy retailer The Entertainer founder and chair Gary Grant and childrenswear specialist Pud Store founder Frances Bishop discuss their hopes and expectations, how consumers will behave and how their businesses have changed during the pandemic.
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NewsRetail sales fall in February as online takes record share of spend
Retail sales registered a year-on-year decline in February as strong grocery sales failed to offset a 50% drop in fashion sales.
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DataData: The top five retailers consumers want on high streets
The future of UK High Streets is at stake as the country emerges from the grips of the pandemic, but it is important to understand what consumers want from it if they are to return in greater numbers. Read Retail Week’s High Street Rebooted report to find out what 1,000 UK consumers said
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Retail VoiceReturns: the next evolution in customer-focused ecommerce
With the ecommerce market showing unprecedented growth, retailers cannot afford to overlook the issue of returns, says Jack Williams, chief executive and founder of Selazar.