All articles by Charlotte Dennis-Jones
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Analysis
Passing the baton
Replacing the head of a business will never be easy, but to make the transition as smooth and successful as possible, planning early is the key. Charlotte Dennis-Jones reports
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Sales drivers
Motorway service areas are becoming a new destination for retailers as they throw off their dismal image. Charlotte Dennis-Jones takes to the highway
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A solid foundation
It may have attracted the media’s scorn, but the Foundation Degree is good for business, says Charlotte Dennis-Jones
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Analysis
Bags of confusion
A reduction in plastic bags is an environmental victory but, by encouraging shoppers to use their own carriers, retailers increase the risk of shoplifting. Charlotte Dennis-Jones reports
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Free wheeler
He may have once come close to bankruptcy, but Nick Wheeler, founder of shirt business Charles Tyrwhitt, tells Charlotte Dennis-Jones why he loves being his own boss
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OpinionThe customer is always right…
Another week, another tale of fashion sector woe. More retailers took a battering in the headlines this week.
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AnalysisBrand of gold
Having a brand that engages consumers on an emotional level is crucial. Charlotte Dennis-Jones finds out which retailers are succeeding
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Sofa, so good
After 21 years in the UK Ikea has come of age and its big blue boxes now an established part of the landscape. Charlotte Dennis-Jones charts the success of the biggest furniture retailer in the UK
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2028: A Retail Odyssey
Personalised products, refrigerated packaging and automatic grocery deliveries. These are just some of the retail trends forecast for the next 20 years. Charlotte Dennis-Jones reports
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Tough love
The going is tough for B&Q, but HR chief Martyn Phillips hopes to aid the recovery by drawing on the skills of its staff. He tells Charlotte Dennis-Jones how he is turning their enthusiasm into sales
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Fashion follower
Sarah Curran was confident her fashion e-tail business My-Wardrobe could work from the word go. She tells Charlotte Dennis-Jones why
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Bright ideas
There’s nobody better placed to find ways to improve your business than the staff who are in the thick of it. Charlotte Dennis-Jones finds out how retailers are encouraging shopfloor suggestions
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News
RWC08: Private equity will target faster growing businesses
The dearth of private equity retail deals looks likely to continue, but there is still scope among mid-priced, fast-growing businesses.
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News
RWC08: Specialists still have a place
Specialist retailers can survive amid growing supermarket power and soaring online sales, provided they focus on a differentiated customer proposition.
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Analysis
Sales of the unexpected
Whether the result of a Brit Awards coup or the latest Delia, being caught off-guard when demand for a product soars can lead to lost sales and unhappy customers. By Charlotte Dennis-Jones
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News
Non-dom exit could force Harvey Nics repositioning
Harvey Nichols may be forced to introduce high street fashion labels to its stores as it fears tax changes could drive away its richest foreign customers.
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Leading lady
Concetta Lanciaux is universally credited with changing the face of both LVMH and the fashion world at large. She tells Charlotte Dennis-Jones why, after more than two decades at the luxury group, her work is done
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A bubble about to burst?
Luxury retail has held firm as the rest of the UK market has faltered. But can it continue to be immune to the economic slowdown? Charlotte Dennis-Jones investigates
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Best of British
Proud to be flying the flag for home-grown luxury in his role as chief executive of Gieves & Hawkes, Mark Henderson tells Charlotte Dennis-Jones why English tailoring is a cut above
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Overseas retailers’ bumpy landing in the UK
It’s not easy for overseas retailers to make their mark in the UK in the present climate. Charlotte Dennis-Jones takes a look at how some are faring and finds that business is worryingly slow