Multichannel capabilities of UK department and mixed goods retailers
Department and mixed goods storesJohn LewisMarks & SpencerArgosWilkoHarrodsHouse of FraserFenwickLibertySelfridges
Does the retailer have a mobile-friendly website? YES YES YES YES YES YES YES YES YES
Does the retailer have a smartphone app? YES YES YES NO YES YES NO NO NO
Does the retailer have a tablet app? YES NO YES NO YES YES NO NO NO
Can you purchase items via the website? YES YES YES YES YES YES NO YES YES
Does the retailer have a store locator on the website? YES YES YES YES NO YES YES NO NO
Can you log in to the retailer website using a Facebook login? NO NO NO NO NO NO NO NO NO
Are the following delivery options available?                  
90 minutes or less NO NO NO NO NO NO NO NO NO
Same day NO NO YES NO NO YES NO NO NO
Next day YES YES YES YES YES YES NO YES YES
Standard post YES YES YES YES YES YES NO YES YES
Named day YES YES YES NO NO YES NO NO YES
Evening delivery NO NO YES NO NO YES NO NO NO
Weekend delivery YES YES YES YES YES YES NO YES YES
Early morning YES NO YES NO NO YES NO NO NO
Does the retailer have a loyalty scheme? YES YES NO NO YES YES NO YES NO
Can you earn loyalty points from both an online
and in-store shop? NO YES NO NO YES YES NO YES NO
Do you get personalised recommendations on
any page of the retailer website? YES YES YES NO NO YES NO NO NO
Can you access Facebook via the retailer’s website? YES YES YES YES YES YES YES YES YES
Can you ‘like’ the retailer on Facebook? YES YES YES YES YES YES YES YES YES
What payment options are available on the website?                  
Cash NO NO NO NO NO NO NO NO NO
Debit card YES YES YES YES YES YES NO YES YES
Credit card YES YES YES YES YES YES NO YES YES
PayPal YES NO YES YES YES YES NO NO YES
Coupons/vouchers YES YES NO NO NO YES NO NO YES
Other YES YES YES NO NO YES NO NO NO