Department and mixed goods stores | John Lewis | Marks & Spencer | Argos | Wilko | Harrods | House of Fraser | Fenwick | Liberty | Selfridges |
---|---|---|---|---|---|---|---|---|---|
Does the retailer have a mobile-friendly website? | YES | YES | YES | YES | YES | YES | YES | YES | YES |
Does the retailer have a smartphone app? | YES | YES | YES | NO | YES | YES | NO | NO | NO |
Does the retailer have a tablet app? | YES | NO | YES | NO | YES | YES | NO | NO | NO |
Can you purchase items via the website? | YES | YES | YES | YES | YES | YES | NO | YES | YES |
Does the retailer have a store locator on the website? | YES | YES | YES | YES | NO | YES | YES | NO | NO |
Can you log in to the retailer website using a Facebook login? | NO | NO | NO | NO | NO | NO | NO | NO | NO |
Are the following delivery options available? | |||||||||
90 minutes or less | NO | NO | NO | NO | NO | NO | NO | NO | NO |
Same day | NO | NO | YES | NO | NO | YES | NO | NO | NO |
Next day | YES | YES | YES | YES | YES | YES | NO | YES | YES |
Standard post | YES | YES | YES | YES | YES | YES | NO | YES | YES |
Named day | YES | YES | YES | NO | NO | YES | NO | NO | YES |
Evening delivery | NO | NO | YES | NO | NO | YES | NO | NO | NO |
Weekend delivery | YES | YES | YES | YES | YES | YES | NO | YES | YES |
Early morning | YES | NO | YES | NO | NO | YES | NO | NO | NO |
Does the retailer have a loyalty scheme? | YES | YES | NO | NO | YES | YES | NO | YES | NO |
Can you earn loyalty points from both an online | |||||||||
and in-store shop? | NO | YES | NO | NO | YES | YES | NO | YES | NO |
Do you get personalised recommendations on | |||||||||
any page of the retailer website? | YES | YES | YES | NO | NO | YES | NO | NO | NO |
Can you access Facebook via the retailer’s website? | YES | YES | YES | YES | YES | YES | YES | YES | YES |
Can you ‘like’ the retailer on Facebook? | YES | YES | YES | YES | YES | YES | YES | YES | YES |
What payment options are available on the website? | |||||||||
Cash | NO | NO | NO | NO | NO | NO | NO | NO | NO |
Debit card | YES | YES | YES | YES | YES | YES | NO | YES | YES |
Credit card | YES | YES | YES | YES | YES | YES | NO | YES | YES |
PayPal | YES | NO | YES | YES | YES | YES | NO | NO | YES |
Coupons/vouchers | YES | YES | NO | NO | NO | YES | NO | NO | YES |
Other | YES | YES | YES | NO | NO | YES | NO | NO | NO |