All Indicator articles
Most recent first.
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IndicatorHow Dixons Carphone is melding online and offline
Curry’s PC World owner Dixons Carphone has made great strides in the past 12 months to bolster its cross-channel capabilities.
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IndicatorMarketing: Why social is trending
Retail Week Indicator reviewed the top UK retailers’ marketing expertise. Discover the top trends and best performing retailers.
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IndicatorRevealed: How the UK’s top retailers rank on digital
Amazon has topped Indicator, Retail Week’s benchmarking of the UK’s top retailers’ digital prowess.
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IndicatorH&M: From digital laggard to leader
H&M has had a meteoric rise from 18th to second in Retail Week’s Indicator after investing in digital to create a “modern and relevant” customer experience
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IndicatorHow logistics and customer services are going digital
Retail Week Indicator reviewed the top UK retailers’ logistics and customer service capabilities. Discover the top trends and best performing retailers.
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IndicatorTaking stock in cross-channel retail
Retail Week Indicator reviewed the top UK retailers’ cross-channel capabilities. Discover the top trends and best performing retailers.
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IndicatoreBay’s best-in-class personalisation
eBay took third place in Retail Week Indicator’s ecommerce category this year as its personalisation efforts paid off. We look at how the online marketplace makes the customer experience tailored to each user
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IndicatorHow Argos nails cross-channel retail
Argos has topped Retail Week Indicator’s cross-channel category, which measures retailers’ initiatives to link stores and online. Here, we delve into how Argos creates a near-seamless customer experience across all channels
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IndicatorFive reasons Amazon leads the pack
Amazon has topped Retail Week Indicator as the ecommerce giant continues to refine its digital capabilities
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IndicatorHow Ocado uses algorithms to improve delivery and service
The increasingly impressive speed and convenience of Ocado’s home delivery proposition has propelled it into the top three retailers for logistics and customer services in this year’s Retail Week Indicator.
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IndicatorHow Boots takes Advantage of its loyalty card data
Boots has clinched the top spot in Retail Week Indicator’s marketing metric on the strength of its loyalty scheme, the Boots Advantage Card.
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IndicatorRetail Week Indicator 2019: Methodology
Learn how Retail Week measured retailers’ digital capabilities.
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IndicatorPureplay ranking 2019
Retail Week Indicator has reviewed all areas of a customer’s digital shopping journey. How do the online-only retailers size up?
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IndicatorFashion ranking 2019
Retail Week Indicator has reviewed all areas of a customer’s digital shopping journey. How do the fashion retailers size up?
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IndicatorFood and grocery ranking 2019
Retail Week Indicator has reviewed all areas of a customer’s digital shopping journey. How do the grocers and food retailers rank?
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IndicatorHealth and beauty ranking 2019
Retail Week Indicator has reviewed all areas of a customer’s digital shopping journey. How do the health and beauty retailers rank against each other?
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IndicatorHome and DIY ranking 2019
Retail Week Indicator has reviewed all areas of a customer’s digital shopping journey. How do the home and DIY retailers rank against each other?
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IndicatorDepartment store ranking 2019
Retail Week Indicator has reviewed all areas of a customer’s digital shopping journey. How do the department stores rank against each other?
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IndicatorIndicator: The 10 fastest and slowest retail websites
Retail Week Indicator reviewed the top UK retailers’ ecommerce capabilities. Discover the top trends and best performing retailers.
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IndicatorThe innovators thriving in health and beauty
The health and beauty sector has performed resiliently in the face of increasingly difficult trading conditions over the past few years.