Retail Week Indicator has reviewed all areas of a customer’s digital shopping journey. How do the home and DIY retailers rank against each other? 

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Screwfix topped the ranking of home and DIY retailers, beating stablemate B&Q. The DIY retailer’s strength in logistics and ecommerce helped it outstrip its rivals.

Screwfix offers shoppers same-day, named day or evening delivery and speedy click-and-collect, with shoppers able to pick-up their goods in as little as one minute.

Retail Week Indicator evaluates digital capabilities across four performance categories: marketing; logistics and customer service; cross-channel; and ecommerce.

All retailers were scored against each performance category as well as their financial performance. The category scores were aggregated to create an overall score per retailer.

PositionRetailer MarketingLogisticsCross-channelEcommerceIndicator score
1 Screwfix 39.1 62.6 57.1 65.8 61.0
2 B&Q 54.0 45.0 74.1 53.4 54.5
3 Ikea 81.0 39.6 61.8 47.3 52.2
4 Made.com 51.7 55.0 35.0 45.9 45.5
5 Lakeland 42.5 51.1 38.5 48.1 45.2
6 Wickes 49.4 70.6 33.5 34.9 43.9
7 DFS 43.7 44.7 48.5 40.0 43.3
8 Topps Tiles 44.8 58.1 37.4 37.1 42.2
9 Dreams 42.5 55.6 35.3 36.7 41.3
10 Sofology 48.3 56.9 30.6 35.7 39.5
11 Robert Dyas 29.9 48.2 33.5 43.7 39.3
12 Dunelm 48.3 41.2 37.4 35.2 39.2
13 Bathstore.com 32.2 43.1 33.2 44.7 39.0
14 Victoria Plum 40.2 62.0 4.7 42.9 38.7
15 Furniture Village 39.1 36.4 32.9 40.3 37.4
16 The White Company 50.6 40.9 22.9 37.9 37.1
17 Amara 42.5 56.5 8.8 41.5 36.6
18 The Range 50.6 25.2 25.3 36.6 34.4
19 Laura Ashley 57.5 40.9 25.3 44.3 34.3
20 Victorian Plumbing 25.3 43.8 11.2 42.6 33.3
21 SCS 35.6 44.1 15.3 34.9 32.9
22 Homebase 41.4 31.3 35.0 27.9 31.6
23 Houseology 56.3 37.7 2.4 36.6 30.9
24 Loaf 29.9 44.7 20.0 28.8 30.7
25 Cath Kidston 42.5 23.0 19.4 34.9 30.5
26 Oak Furniture Land 31.0 27.8 12.9 36.0 30.0
27 Eve Sleep 31.0 50.5 8.8 26.5 28.6
28 Sofa.com 28.7 26.8 24.1 31.0 27.5
29 Carpetright 33.3 32.3 30.0 31.2 22.5
30 Brighthouse 13.8 45.0 5.9 22.5 21.3
31 Tapi 15.6 19.8 9.4 25.1 20.5

All scoring runs from 0 to 100, with 100 being the maximum score.

To understand how Retail Week measured retailers’ digital capabilities, please read the methodology.