All Technology articles – Page 346
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News
Contactless payment for all Pret A Manger sites
Pret A Manger is rolling out contactless payment to 171 stores, after an initial trail at seven sites proved a success.
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Analysis
Leasing IT systems: Up for rent?
Leasing IT systems can free up cash for retailers while still allowing them to invest and upgrade. But with banks increasingly wary of lending to the retail sector is it still an option, asks Liz Morrell.
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News
Survey: Retailers lack adequate business intelligence systems
More than a third of retailers lack an adequate retail business intelligence system or business reporting system, according to a new survey.
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News
Ocado harnesses SMS to improve customer service and staffing
Ocado has been able to improve its customer service and human resource planning using a text-messaging service integrated with its existing technologies.
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News
Automated Q&A feature drives Zavvi’s online sales
Zavvi has reduced abandonment rates and increased conversion levels on its web site after adding a tool that provides automated customer service.
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Opinion
The VAT rate systems scramble
Whether retailers will have realigned their pricing in time for the VAT change on December 1 remains to be seen and could come down to the emphasis they have put on creating systems that allow business agility.
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News
Asda Direct launches digital magazines service
Asda Direct has started selling downloadable online versions of consumer magazines through a “digital newsagent” service.
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Analysis
IT leadership: Master of all trades
Retail IT directors are increasingly being tasked with a wider role and more responsibility. Joanna Perry asks why and assesses the impact of such shifts.
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News
Mallplace.com: Virtual mall launches with affiliate offer
A virtual mall has launched this week that hopes to become a destination for consumers to browse stores on the web in a similar way to how they would in real life.
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News
Urban Retreat web site plans user reviews
The e-commerce site of beauty brand Urban Retreat is introducing customer ratings and reviews as part of a plan to make the site into a beauty portal.
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News
PCI Security Standards Council to step up checks on assessors
The PCI Security Standards Council has launched a programme to ensure that the companies that assist retailers in meeting the PCI data security standard are up to scratch.
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News
Tesco Digital tests film download service
Tesco has launched a beta version of a movie and TV download section on its Digital site.
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Opinion
Can retail get to grips with IT jargon?
From tulip dresses to kitten heels, retail is awash with industry-specific terms, so does it matter if the IT department throws in a few more for good measure?
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Analysis
Supply Chain: The moving target
Supply chain optimisation is one area where retailers can’t afford to stop spending. Joanna Perry hears why quick and responsive systems are vital in the present climate.
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News
Tesco adds movies and TV to download site
Tesco has added movies and TV shows to its digital download site Tesco Digital.
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News
Comet opts for service support IT from Hornbill
Comet is to adopt a system to support its IT service desk and help it adopt best practice for IT service management.
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News
Co-op extends use of voice-enabled picking
Co-op is continuing its roll-out of voice-enabled picking technology, with plans for two more distribution centres to go live with the technology in the first half of next year.
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News
Lipsy revamps site to push interactivity
Next-owned fashion brand Lipsy last week relaunched its transactional web site to bring it closer to its customers.
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News
Entry deadline extended for the Oracle Retail Week Awards
The industry is currently making exceptional efforts to ensure margins are maintained whilst continuing to improve the customer experience.
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Opinion
IT costs linked to success
Retailers have traditionally been stuck with high fixed costs for running their IT, but now the tables are turning as they seek to tie their success and their IT suppliers’ revenues more closely together.