All Technology articles – Page 347
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Analysis
Customer feedback: Listen and learn
The voice of the customer is one that retailers are increasingly willing to listen to as service and satisfaction become essential. Joanna Perry finds out how shoppers are being surveyed
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Opinion
IT security suffers in downturn
Retailers are getting better at vetting the companies they work with when it comes to protecting their data. While this is important they must remember not to take their eye off the ball close to home.
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News
M&S adopts tagging as theft levels swell
After dismissing the need for electronic article surveillance (EAS) tagging for decades, Marks & Spencer has finally relented and is electronically protecting products in 50 of its branches across the south of England.
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News
Mothercare brings PoS printing in-store
Mothercare is rolling out net.tickIT, a browser-based sign and ticketing solution from marketing management specialist Pierhouse, to its entire estate of more than 230 stores.
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NewsShuropody secures card transactions
Shuropody, the footcare retailer that acquired the Scholl retail chain last year, has rolled out YESpay’s Emboss secure transactions solution to its 48 standalone stores.
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Analysis
Task management: Taken to task
Systems that help retailers to plan and track how tasks are carried out in stores are gaining popularity. But while they have many benefits, they are unlikely to make the role of store manager obsolete, writes Joanna Perry
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AnalysisNew technology improving multichannel retailers’ delivery service
Poor delivery experiences are still one of customers’ biggest gripes. However, advances in technology and services are making the process run a lot smoother.
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News
Wickes website tweaks propel internet sales
Wickes’ e-commerce business has increased conversion rates on its website by 10 per cent as a result of introducing a system to test its site content.
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NewsMonsoon Accessorize to tackle shrinkage
Monsoon Accessorize is in the early stages of a project to implement a data mining system to protect its margins.
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News
Zegna signs network deal with Cable & Wireless
Luxury men's fashion brand Zegna has signed a three-year contract for communications infrastructure with Cable & Wireless.
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News
White Stuff brings reporting to stores
Lifestyle retailer White Stuff is building a data warehouse to improve its reporting capabilities at head office level and provide reports to its stores.
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News
EDS snaps up Woolworths IT staff
Outsourcer EDS has taken on the entire team of SAP specialists who previously worked for Woolworths.
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Opinion
Data doesn't compute say supply chain experts
After surveying nearly 400 supply chain executives in 25 countries, IT giant IBM has come to the conclusion that the main problem they face is that they can’t make sense of all the data they have.
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News
Asos unveils redesigned site
Asos has relaunched its fashion website with two brand new departments, Kids and Designer, in line with its strategy to become an online department store.
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AnalysisCustomer Service: Attention to e-tail
Retailers’ websites are increasingly offering consumers advice before they buy. But how good are retailers at replicating in-store product advice online? Joanna Perry finds out
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Analysis
Video: Martha Lane Fox at the Retail Week E-Commerce Summit
Retailers gathered at the Retail Week E-commerce Summit in London on Tuesday to hear Martha Lane Fox discussing the e-commerce lessons she has learnt since the early days of Lastminute.com back in the late 1990s.
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OpinionVideo and mobile will be must-haves for online retail
At yesterday’s Retail Week E-commerce Summit, Martha Lane Fox spoke enthusiastically about the role technology can play in a retail business.
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NewsThe Hut sticks with bespoke software in expansion drive
Entertainment e-tailer and white label e-commerce provider The Hut Group will stick with its strategy of developing bespoke software as it continues to increase the list of retailers it works with.
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News
Lidl set to replace store systems worldwide
Lidl is to replace its point of sale software and other store systems across its stores in 20 countries with a system from German software provider GK Software.
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News
Past Times completes EPoS refresh
Past Times has completed the roll-out of an EPoS application from Cegid/VCSTimeless and has enlisted the help of Vista Retail Support to maintain its EpoS estate.