As part of our Golden Quarter campaign, our expert panel – Alison Lomax, director, lifestyle retail at Google; Mike Wheeler, category director at The Very Group; Lisa Hooker, consumer markets director at PwC; and Kumaran Adithyan, UK trading director at eBay – gathered to determine:

  • Whether Black Friday was a success this year and who the winners and losers were
  • The new shopping behaviours that emerged during the shopping event that are here to stay
  • The impact lockdown had on Black Friday
  • Did supply chain issues disrupt delivery this year?

Read more: Black Friday bargains snapped up early - but will shops see a last minute rush? 

Hear how retailers including John Lewis, Dixons Carphone and Boots performed on Black Friday.