As part of our Golden Quarter campaign, our expert panel – Alison Lomax, director, lifestyle retail at Google; Mike Wheeler, category director at The Very Group; Lisa Hooker, consumer markets director at PwC; and Kumaran Adithyan, UK trading director at eBay – gathered to determine:
- Whether Black Friday was a success this year and who the winners and losers were
- The new shopping behaviours that emerged during the shopping event that are here to stay
- The impact lockdown had on Black Friday
- Did supply chain issues disrupt delivery this year?
Hear how retailers including John Lewis, Dixons Carphone and Boots performed on Black Friday.