Four fifths of consumers are not willing to wait longer than five minutes to pay when shopping in stores.
Smarter Checkout in a Digital World, the new Retail Week white paper produced in association with Toshiba, has found that 79% of consumers will wait no longer than five minutes before going elsewhere. Access the white paper here.
Just 21% of those surveyed said they would wait more than five minutes to pay in a store.
Three key points are cited time and again as topping the list of what consumers want from the checkout experience: convenience, speed and excellent customer service.
Take a look at Retail Week’s new white paper in association with Toshiba to disover the key developments in checkout technology, from customer-facing screens and digital receipts to contactless payment and mobile tills.
The report highlights real-life examples of how retailers are working with technology providers to improve the checkout experience and leave consumers with a positive feeling as they exit the store wanting to return again.
Download Smarter Checkout in a Digital World by clicking here.