All Space NK articles
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NewsWalmart partners with Space NK to launch luxury beauty collection
Walmart has teamed up with British beauty retailer Space NK to launch a luxury beauty collaboration.
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Retail Voice
Secret shopper: How five of the UK’s most innovative loyalty schemes are winning customer spend
What makes a loyalty programme genuinely pioneering and rewarding for customers? Reporter Nick Hughes went undercover for Retail Week to reveal their secrets.
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Prospect Analysis
Space NK (SWOT)
Space NK has created an online sales portal that is an extension of its physical presence rather than a replacement, thereby enabling it to maintain high levels of footfall in-store. This will prove important given that as a brand at the luxury end of the beauty market, Space NK could be vulnerable to consumers cutting back on high-end beauty products in the current economic downturn.
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Prospect Analysis
Technology strategy at Space NK
Space NK has focused on improving its ecommerce capabilities by upgrading to a new web platform a few years ago and investing in SEO and security.
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Prospect Analysis
Stores at Space NK
Space NK has focused on securing sites in well-heeled areas of London like St Johns Wood, Hampstead, Primrose Hill and Kensington and affluent towns such as Harrogate and Leamington Spa with a high proportion of ABC1 consumers.
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Prospect Analysis
Space NK (Strategy)
Space NK remains focused on offering exceptional choice and service to its customers. It believes the variety and depth of its product range is what will continue to set it apart from the competition.
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Prospect Analysis
Space NK (Overview)
Space NK is a premium beauty and wellbeing specialist, offering a highly selected range of both well-known luxury and niche innovative brands from all over the world.
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Prospect Analysis
Space NK (People)
Space NK is headed up by Andy Lightfoot as chief executive. The luxury beauty specialist promoted its global digital director to the top job in the first half of 2019 to drive omnichannel and customer centricity.
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Prospect Analysis
Space NK (Financials)
Space NK’s sales performance was significantly impacted by Covid-related restrictions over the year to end-March 2021 (2020 financial year). Group sales decreased 11% to £111.8m as retail sales were hit by stores having to be closed for a large proportion of the year because of the pandemic, which was only partially offset by an increase in ecommerce sales and wholesale sales to international markets.
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Prospect Analysis
Ecommerce at Space NK
Ecommerce represents an increasingly important channel for Space NK and upgrading the website has become a strategic priority in recent years to allow for a streamlined global platform.
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Prospect Analysis
Customer and marketing at Space NK
Space NK is positioned as a brand that edits the best of the world’s best beauty products.
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Prospect Analysis
Supply chain at Space NK
Space NK’s logistics operation is focused on a UK distribution and returns centre located in East Acton, London.
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Prospect Analysis
Space NK (Outlook)
Ecommerce development remains a key strategic focus as Space NK seeks to take advantage of the accelerated migration of sales online as a result of the pandemic. The luxury beauty specialist has worked with Appointedd’s online booking and scheduling tools since 2019 and has taken the partnership up a gear in the pandemic by offering live-streamed masterclasses and virtual consultations using the tech supplier’s Zoom integration.
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News
Space NK promotes digital director to chief executive
Space NK has promoted its group digital director to chief executive, overseeing the UK and US.
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Analysis
Retail Reimagined: Welcome to the beauty store 2.0
In the latest instalment of our Retail Reimagined series, Grace Bowden explores the beauty store 2.0.
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News
Nicky Kinnaird becomes non-exec director at Debenhams
In a generally quiet week for people moves, Debenhams’ appointment of Space NK founder Nicky Kinnaird as a non-executive director caught my eye.
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News
Space NK founder Nicky Kinnaird joins Debenhams board
Space NK founder Nicky Kinnaird has joined the Debenhams board as a non-executive director.
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Gallery
Store gallery: Space NK gives its Chelsea shop a high-quality makeover
Cosmetics and beauty retailer Space NK has unveiled a revamp at its store in the Duke of York Square shopping development in Chelsea.
