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Rallying the troops
Informing staff of future business plans can lead to a happier workforce.
How the online revolution transformed retail in a decade
10 years ago Retail Week’s headlines reflected online and value retail being in their infancy. At the start of the next decade, Sara McCorquodale examines what the sector can learn from the last one
Asda head office staff take to the shopfloor at Christmas
Like many retailers, Asda’s head office staff are sent into stores to help with the Christmas rush. Sara McCorquodale finds out what they learn.
Shopping centre marketing part funded by service charges: Money well spent?
Shopping centre marketing part funded by service charges should lead to increased footfall and sales. So why don’t retailers know where the money is going, asks Sara McCorquodale?
Why reviews aren’t just about pay
Staff reviews shouldn’t stop because wages have been frozen. Sara McCorquodale explains why.
Making your customers the boss of your business
Customer relationship management should focus on putting existing customers at the heart of your business, finds Sara McCorquodale at a Retail Week roundtable debate with top retailers.
A fair deal on overtime
Unpaid overtime is on the rise but what are the legal implications, asks Sara McCorquodale.
Bringing management up to scratch
If managers aren’t properly trained, staff become disillusioned, says Sara McCorquodale
Woolworths’ property portfolio: Well worth it?
Woolworths’ collapse left a scar on hundreds of high streets as 807 stores shut. One year on, Sara McCorquodale investigates what has been re-let and who has benefited
Need to know: Christmas savings
Tesco and Asda have both claimed they will help customers save millions of pounds this Christmas with a flurry of price cuts. Do the figures add up?
Arcadia: will fewer, bigger shops translate to better?
Arcadia plans to rationalise its property portfolio so that it has fewer stores, but with more space. But, as the public steadily changes the way it shops, it’s not the only retailer starting to think that focusing on bigger and better stores makes sense, says Sara McCorquodale.
A helping hand with recruitment
Developer Hammerson has set up a scheme to help tenants recruit. Sara McCorquodale reports.
State of the union: Union Square in Aberdeen
The mix of brands at Union Square in Aberdeen and the relative wealth of the city will be key to its success, says Sara McCorquodale.
Training that’s above and beyond
Is it necessary for overseas retailers to train their staff back home, asks Sara McCorquodale.
Need to know: Music charges
When the charges for playing music in stores rocketed in 2005, creating store ambience became an expensive luxury. What’s changed and how does it affect retailers?
Winning over shoppers with sound ethics
Retailers are often the media’s whipping boys when it comes to the treatment of employees abroad, but many are putting something back and reaping the benefits, says Sara McCorquodale.
Tapping online talent
Finding senior retailers with online retailing skills is not easy.
What can the classroom teach the shopfloor?
Nothing beats learning the retail ropes on the shopfloor, but learning the theory can help day-to-day managing and further a career, says Sara McCorquodale
Luxury retailers lambast EU plans to reduce brands’ control
Retailers could gain the right to sell any brand in stores or online, after the European Commission launched a review of selective distribution laws.
How to win without dropping the baby
Reintegrating staff after maternity leave needn’t be complicated, explains Sara McCorquodale