Retail Voice
-
Retail Voice
Five ways stock tech can superpower your business
With retailers navigating increasing financial pressures and evolving customer expectations, Trust Retail’s Mike Dotson believes the key to success lies in software
-
Retail Voice
Three ways to link in-store experiences to profits
Ensuring return on investment is crucial when it comes to making improvements that boost profits. Maze’s Mark Rice examines the three areas that can make all the difference
-
Retail Voice
How should we lead retail businesses in a post-pandemic world?
In an ever-evolving market, the Retail Trust’s Chris Brook-Carter looks at the new responsibilities leaders have today when it comes to the wellbeing of their workforce
-
Retail Voice
Retail success starts with empowered staff
‘Put the customer at the centre of your business‚ they say, but Maze’s Mark Rice believes success starts with your employees as without them, there can be no customer satisfaction or retail growth
-
Retail Voice
The five biggest trends in payments for retail
Letting your customers pay the way they want to should be top of the agenda for retailers, says Elavon’s Michael Bosshammer as he takes a look at the biggest payment movements right now
-
Retail Voice
Four next-gen CX lessons learned by industry leaders
Did Covid kill in-store retail? Informatica’s Tim Davies investigates how retailers can deliver a first-class customer experience post-pandemic
-
Retail Voice
Three ways for retailers to build lifelong loyalty
Retail is recovering, slowly but surely. With footfall on the up, Maze’s Mark Rice looks at how retailers can convert consumers into lifelong customers
-
Retail Voice
Four ways retailers can ‘venture’ successfully
New Venturing, the process of designing, developing and delivering a new product or service beyond the core business, is an exciting proposition. Agile Retail’s’ Marcus Fox examines how retailers can create these new departures with the best chances of success
-
Retail Voice
The new way for retailers to sell, serve and fulfil
Given the ever-rising costs of doing business online and the increasing rate of new store openings by pureplays, we can perhaps finally move away from the spurious argument over whether the store has a future, says Cegid’s Olivier Chiono
-
Retail Voice
How to jump on the electric vehicle charging bandwagon
As electric car sales continue to motor ahead, Diebold Nixdorf’s Reint Jan Holterman examines how retailers can benefit from this booming market and drive sales.
-
Retail Voice
Balancing the cost vs customer experience conundrum
Amid pessimistic projections for this year’s golden quarter, could retailers be unwittingly sacrificing customer experience at the altar of unavoidable cost-cutting? Not necessarily, says EXL’s Rahul Arora
-
Retail Voice
Making in-store sustainability stack up: can carbon neutral be cost neutral?
Retailers of all sizes are waking up to the importance of sustainability. It’s good for the planet, brand reputation and the bottom line, too, according to LoweConex chief operating officer Ian Lowry.
-
Retail Voice
How to avoid inventory accuracy hurting the bottom line
Retailers should review their stock-counting processes and take back control as the current crisis puts more pressure than ever on costs and margin, says Mike Finch, operations director, retail solutions, EMEA at Zebra Technologies
-
Retail Voice
Why empowering staff can lead to success
Trust is built from the inside out and retailers should give greater responsibility to staff across their businesses, says Maze’s Mark Rice
-
Retail Voice
The four shopper mindsets emerging from the pandemic
What does the new normal look like for online shopping? According to Shekhar Deshpande and Talitha Rutten, four drastically different mindsets have emerged.
-
Retail Voice
Top three tips for dealing with post-Covid rental woes
From being open and transparent to having a well-thought-out forecast, there are certain key factors to keep in mind when undergoing discussions around the Covid Rent Arrears Arbitration scheme, writes FRP’s Phil Reynolds
-
Retail Voice
Does your store meet the multi-mission customer test?
Be like B&Q and make sure your retail stores are ticking all the right boxes for the modern shopper, writes Ben Sillitoe
-
Retail Voice
The secret to growth? Make your EX more like your CX
As retailers, we think about the customer first. But it’s not just about the customer. If the employee experience (EX) is not a top priority, it should be, says Workday’s Laurent Homeyer
-
Retail Voice
Unwrapping growth this festive season
The 2022 festive season is just around the corner and it’s expected to be like no other, says Meta’s Zehra Chatoo.
-
Retail Voice
A new breed of buyer: reimagining customer experience
Many retailers have quickly and successfully navigated the challenges of the last two years to a place where they are now equipped with many of the right tools required to seamlessly serve their customers across whichever touchpoints or platforms they prefer. Manhattan Associates’ Alex MacPherson takes a look at how CX has evolved.